Sprint Nextel 699030 manual Answering Calls, Answering Internal and Outside Calls, Intercom Key

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Answering Calls

1. Answering Calls

Answering Internal and Outside Calls

Answering internal and outside calls is as easy as picking up the handset or pressing the Speaker key, if you have the Auto Answer feature set to “on” (see page 54). Otherwise, to answer a call you will need to press a feature key appropriate to the type of call: a line, line group, or overflow key for an outside call; an intercom key for an internal call.

Intercom Key

A feature key programmed as an intercom key (labeled “ICM”) is useful for processing internal calls. If you do not have an ICM key already allocated, you can create one. The feature code is Function key, dial 65. For more information on setting the feature keys, see page 59.

Your ICM key flashes when an internal party has “camped on” to your extension while you are on an outside call. Press this key to speak to the internal caller. Be sure to place the first call on hold if you do not have the Automatic Hold feature enabled at your keyset or you will disconnect the outside caller. See page 29 for more information on the Camp On feature, and page 31 for more information on the Automatic Hold feature.

Protegé® Keyset User Guide - without display

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Contents Protegé Page Contents Contents How to Locate Information How to Use this GuideGetting Started Your Keyset’s Parts Clear Key Dual Function Feature KeysDial Pad Hold Key Function KeyPull Out Tray Redial KeySpeakerphone Volume KeysXfer/Conf Key Understanding the Lights Signal DescriptionCare of Your Keyset Understanding the TonesFeature Interaction Access To FeaturesYour Protegé Phone System Protegé FlexibilityAnswering Internal and Outside Calls Answering CallsIntercom Key Loud Bell Call Pickup Call PickupDirected Call Pickup Group Call PickupCall Forward To cancel Cancel All Call ForwardsDirect Call Forward To activateNo Answer Call Forward Busy Call ForwardFor systems requiring account codes External Call Forward ECFFollow Me Call Forward Remote Follow Me Call Forward PresetDo Not Disturb Avoiding CallsTo activate DND at your extension Agent Log Off/Log On Forced DiversionTo log off To log onAnswering Calls Calling an Extension Placing Intercom CallsCalling a Virtual Number Calling the AttendantIntrusion Voice to Ring Interchange VRIDo Not Disturb Override Placing an Ohva call Off-Hook Voice Announce OhvaPlacing Outside Calls Using Least Cost RoutingPlacing Outside Calls Entering an Account CodeLast Number Redial LNR RedialingSaved Number Redial SNR Automatic Busy Redial ABRUser Saved Number Redial Usnr To save a numberTo Dial on Any Available Outside Line Dialing Speed Dial NumbersTo Dial on a Specific Trunk or Trunk Route, Or With LCR Pulse to Tone Conversion Special DialingInserting Special Dial Characters To delete individual callback CallbackTo delete all callbacks Placing a Callback to a Busy Trunk or Trunk Route Responding to a CallbackResponding to a Trunk Callback To cancel while ringing To cancel while waiting for extension to become availableCamp On Authority Code System Hold HoldPlacing a trunk call on system hold RetrieveHolding an Intercom Call Exclusive HoldAutomatic Hold Placing a trunk call on exclusive holdTransferring Calls Auto Transfer ModeTransferring a Call Method Cancelling the transfer of an intercom call Cancelling the transfer of an outside callTo place a no ring transfer Method No Ring TransferTo retrieve a no ring transfer from another extension Forming a Conference ConferencePrivate Talk Putting the Conference on HoldForced Release Unsupervised ConferenceCall Handling Group PagingExternal Answer Tenant GroupPaging Receive Selection To accept pagingLeaving a Message at Another Keyset MessagingDeleting Messages Answering a MessageDeleting an individual message you sent Deleting all messages sent by youConvenience Features Mute Reminder Service Storing a Speed Dial Number Speed Dial NumbersDeleting a Stored Number Deleting a Trunk or Trunk Route Assigning a Trunk or Trunk RouteStoring an Account Code Deleting an Account CodeImportant Note Group ListenUCD Agent Help Hunt Group FeaturesUCD Route Override Supervisor only Monitoring a UCD CallConvenience Features Hot Key Pad Three Features For Easier DialingAutomatic Line Selection HotlineAutomatic Line Selection Hot Key PadHotline Voice Call Three Features For Easier AnsweringAuto Answer Distinctive RingingAuto Answer Voice CallsDistinctive Ringing Changing your password Password ChangeSecurity Locking your phone Lock/UnlockUnlocking your phone Cancel Operations Cancel OperationsProgramming a Feature Under a Feature Key Setting the Feature KeysProgramming a DSS Key Deleting a Feature Key’s Contents Headset Function Headset OperationModels with headset jacks Models without headset jacksBackground Music Dialing Voice Mail Voice MailTransferring to Voice Mail Extinguish Lit Voice Mail LEDRetrieving Your Voice Mail Messages Forwarding to Voice MailCalling Another Extension Extinguish Lit Voice Mail LEDHunt Group Class of ServiceIdle state IntercomSystem Administrator Service ModeStation Tenant GroupIndex Index Private Talk Index Quick Guide to Numbering Quick Guide to Feature Codes