Class of Service
Your level of access to certain fea- tures. Your company’s phone system may assign a different class of ser- vice to particular extensions, to restrict access to certain features. See also Tenant Group.
DSS
Direct Station Selection. Press a DSS key to call or transfer to an internal resource without dialing manually. The internal resource can be a single extension, or a group of extensions such as a hunt group or paging group. In a Protegé system, a DSS key is a specially programmed dual function feature key.
Hunt Group
A group of extensions with a com- mon access number, organized in such a way that calls “hunt” from extension to extension to find a free line. See also UCD.
Idle state
The condition of your keyset when you are not using it, and when a call is not coming in.
Intercom
An intercom call is a call between extensions of your company’s phone system.
Glossary
Keyset
Another name for telephone. Specifically, a phone with a number of push buttons or “keys.”
LED
Light Emitting Diode. The lights next to the feature and dual function feature keys. Depending on the model, your keyset has a number of single- or
Off-Hook
When you lift the handset you are “going
On-Hook
When the phone handset is resting in the cradle. See
Outside Line
See Trunk.
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