2 / Answering Calls
3. Avoiding Calls
At times you may want to work at your desk without phone interruptions. In addition to Call Forward, you can choose from the following features to block some or all calls.
Do Not Disturb (DND) blocks all calls to your telephone, making it appear to be busy to outside callers, and internal callers without display keysets. Internal users with display keysets will see that you are in DND mode. Some users, such as the attendant, may have the authority to override DND and force calls through. Your system administrator can tell you if anyone has override authority. If you set both DND and Call Forward at your station, calls will for- ward as if your extension is busy.
Use the Forced Diversion feature to deflect an incoming call to the attendant.
If you are a member of a hunt group, you can use the Agent Log Off/Log On feature to temporarily remove your extension from the hunt group. While you are logged off, calls directed to the hunt group will not ring at your extension. However, outside and intercom calls directed specifically to your extension number will still ring through.
FUNCTION
4
FUNCTION
4
Do Not Disturb
To activate DND at your extension
1.Keyset is idle or in use on a call.
2.Press the Function key and then dial 4.
- or -
Press the designated feature key (DND).
3.Receive confirmation tone.
To cancel
1.Keyset is idle or in use on a call.
2.Press the Function key and then dial 4.
- or -
Press the designated feature key (DND).
3.Receive confirmation tone.
16 | Protegé® Keyset User Guide - without display |