Sprint Nextel 699030 manual Call Forward

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2 / Answering Calls

3. Call Forward

Call Forward gives you the ability to redirect calls from your extension to other extensions. Protegé gives you the flexibility to forward some or all of your calls to one or more extensions depending upon the situation. An example would be that you could set up your phone to forward all external calls directly to voice mail with intercom calls going directly to the operator.

The three most commonly used forwarding options are Direct, Busy and No Answer. Direct forwarding allows you to send calls to another extension number before they ring at your extension. Busy forwarding sends a call to another extension number when yours is busy. No Answer forwarding allows you to send calls to another extension number if yours goes unanswered for a specific period of time.

You are allowed to forward calls to either extensions or hunt group numbers. The extensions can be at remote locations if your system supports them. You are able to specify whether to forward just the intercom or external calls or to forward all calls. For example, you might set Busy Call Forward to divert intercom calls to a colleague's extension, and outside calls to a hunt group, and set No Answer Call Forward to divert all calls to your voice mail box.

With No Answer Call Forward you can forward the first call after a different length of time than the second and subsequent calls. Both No Answer timers are independent and programmable from six to 30 seconds in increments of two seconds.

Another forwarding feature is External Call Forward, which forwards inbound of transferred external calls to a specified outside telephone number ECF does not forward UCD Hunt Group calls. If your system requires an account code when you make outbound calls, you must program the correct code to be able to use this feature. Your system administrator can advise whether ECF is available to you.

Use Follow Me Call Forward if you are moving temporarily to another extension and would like to receive your calls there. The Preset option enables you to place your forwarding instructions before you leave your desk. The Remote option allows you to place your forwarding instructions from your new location. Remote requires you enter your user password; consult your system administrator if you are unsure what this is. You can cancel and reprogram Remote Follow Me Call Forward from any display keyset on the system.

If any type of call forward is programmed under a feature key, the key will light up when the forward is activated.

Protegé® Keyset User Guide - without display

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Contents Protegé Page Contents Contents How to Use this Guide How to Locate InformationGetting Started Your Keyset’s Parts Dual Function Feature Keys Clear KeyDial Pad Redial Key Function KeyHold Key Pull Out TrayVolume Keys SpeakerphoneXfer/Conf Key Understanding the Lights Signal DescriptionCare of Your Keyset Understanding the TonesProtegé Flexibility Access To FeaturesFeature Interaction Your Protegé Phone SystemAnswering Calls Answering Internal and Outside CallsIntercom Key Group Call Pickup Call PickupLoud Bell Call Pickup Directed Call PickupCall Forward To activate Cancel All Call ForwardsTo cancel Direct Call ForwardNo Answer Call Forward Busy Call ForwardFor systems requiring account codes External Call Forward ECFFollow Me Call Forward Remote Follow Me Call Forward PresetAvoiding Calls Do Not DisturbTo activate DND at your extension To log on Forced DiversionAgent Log Off/Log On To log offAnswering Calls Calling the Attendant Placing Intercom CallsCalling an Extension Calling a Virtual NumberVoice to Ring Interchange VRI IntrusionDo Not Disturb Override Placing an Ohva call Off-Hook Voice Announce OhvaEntering an Account Code Using Least Cost RoutingPlacing Outside Calls Placing Outside CallsLast Number Redial LNR RedialingTo save a number Automatic Busy Redial ABRSaved Number Redial SNR User Saved Number Redial UsnrDialing Speed Dial Numbers To Dial on Any Available Outside LineTo Dial on a Specific Trunk or Trunk Route, Or With LCR Special Dialing Pulse to Tone ConversionInserting Special Dial Characters Callback To delete individual callbackTo delete all callbacks Responding to a Callback Placing a Callback to a Busy Trunk or Trunk RouteResponding to a Trunk Callback To cancel while waiting for extension to become available To cancel while ringingCamp On Authority Code Retrieve HoldSystem Hold Placing a trunk call on system holdPlacing a trunk call on exclusive hold Exclusive HoldHolding an Intercom Call Automatic HoldAuto Transfer Mode Transferring CallsTransferring a Call Method Cancelling the transfer of an intercom call Cancelling the transfer of an outside callNo Ring Transfer To place a no ring transfer MethodTo retrieve a no ring transfer from another extension Forming a Conference ConferenceUnsupervised Conference Putting the Conference on HoldPrivate Talk Forced ReleaseCall Handling Paging GroupExternal To accept paging Tenant GroupAnswer Paging Receive SelectionLeaving a Message at Another Keyset MessagingDeleting all messages sent by you Answering a MessageDeleting Messages Deleting an individual message you sentConvenience Features Mute Reminder Service Speed Dial Numbers Storing a Speed Dial NumberDeleting a Stored Number Deleting an Account Code Assigning a Trunk or Trunk RouteDeleting a Trunk or Trunk Route Storing an Account CodeImportant Note Group ListenUCD Agent Help Hunt Group FeaturesUCD Route Override Supervisor only Monitoring a UCD CallConvenience Features Hotline Three Features For Easier DialingHot Key Pad Automatic Line SelectionAutomatic Line Selection Hot Key PadHotline Distinctive Ringing Three Features For Easier AnsweringVoice Call Auto AnswerVoice Calls Auto AnswerDistinctive Ringing Password Change Changing your passwordSecurity Lock/Unlock Locking your phoneUnlocking your phone Cancel Operations Cancel OperationsSetting the Feature Keys Programming a Feature Under a Feature KeyProgramming a DSS Key Deleting a Feature Key’s Contents Models without headset jacks Headset OperationHeadset Function Models with headset jacksBackground Music Extinguish Lit Voice Mail LED Voice MailDialing Voice Mail Transferring to Voice MailExtinguish Lit Voice Mail LED Forwarding to Voice MailRetrieving Your Voice Mail Messages Calling Another ExtensionIntercom Class of ServiceHunt Group Idle stateTenant Group Service ModeSystem Administrator StationIndex Index Private Talk Index Quick Guide to Numbering Quick Guide to Feature Codes
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