Sprint Nextel 699030 manual Your Protegé Phone System, Access To Features, Feature Interaction

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1 / Introduction

6. Your Protegé Phone System

Access To Features

You may not be able to operate all the features in this guide exactly as written. If your company’s telephone system uses an early version of software, some features may offer fewer or different options, others may not be available at all.

Also, a particular feature option may be included in your company’s system, but may not be programmed to operate at your extension.

If you attempt to use a feature that is not available to you, or make a mistake in using the feature, you will hear an error signal. See your telephone system administrator for further details regarding feature access.

Feature Interaction

When you are setting a feature, please read the introductory paragraphs care- fully. They describe what the feature does, and, if applicable, how it interacts with other features.

Protegé Flexibility

The Protegé phone system is highly flexible and can be customized to fit many business needs. This guide has been written to accommodate the structure of most companies. Your system administrator can tell you the numbers assigned to resources such as hunt groups, and speed dial numbers. Write in this guide any additional information that is relevant to your working environment.

Following the Instructions

The instructions in this guide often ask you to “press” a key. Throughout these instructions, the word “press” means press and release, not press and hold. You may be instructed to “dial” which means to press the desired numbers on the dial pad. You may be required to dial [ (star) or # (pound) on the dial pad to access certain features.

You should hear a confirmation tone when you have successfully set most features. Consult with your telephone system administrator if you want this tone disabled or reinstated.

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Protegé® Keyset User Guide - without display

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Contents Protegé Page Contents Contents How to Use this Guide How to Locate InformationGetting Started Your Keyset’s Parts Dual Function Feature Keys Clear KeyDial Pad Function Key Hold KeyPull Out Tray Redial KeyVolume Keys SpeakerphoneXfer/Conf Key Signal Description Understanding the LightsUnderstanding the Tones Care of Your KeysetAccess To Features Feature InteractionYour Protegé Phone System Protegé FlexibilityAnswering Calls Answering Internal and Outside CallsIntercom Key Call Pickup Loud Bell Call PickupDirected Call Pickup Group Call PickupCall Forward Cancel All Call Forwards To cancelDirect Call Forward To activateBusy Call Forward No Answer Call ForwardExternal Call Forward ECF For systems requiring account codesFollow Me Call Forward Preset Follow Me Call Forward RemoteAvoiding Calls Do Not DisturbTo activate DND at your extension Forced Diversion Agent Log Off/Log OnTo log off To log onAnswering Calls Placing Intercom Calls Calling an ExtensionCalling a Virtual Number Calling the AttendantVoice to Ring Interchange VRI IntrusionDo Not Disturb Override Off-Hook Voice Announce Ohva Placing an Ohva callUsing Least Cost Routing Placing Outside CallsPlacing Outside Calls Entering an Account CodeRedialing Last Number Redial LNRAutomatic Busy Redial ABR Saved Number Redial SNRUser Saved Number Redial Usnr To save a numberDialing Speed Dial Numbers To Dial on Any Available Outside LineTo Dial on a Specific Trunk or Trunk Route, Or With LCR Special Dialing Pulse to Tone ConversionInserting Special Dial Characters Callback To delete individual callbackTo delete all callbacks Responding to a Callback Placing a Callback to a Busy Trunk or Trunk RouteResponding to a Trunk Callback To cancel while waiting for extension to become available To cancel while ringingCamp On Authority Code Hold System HoldPlacing a trunk call on system hold RetrieveExclusive Hold Holding an Intercom CallAutomatic Hold Placing a trunk call on exclusive holdAuto Transfer Mode Transferring CallsTransferring a Call Method Cancelling the transfer of an outside call Cancelling the transfer of an intercom callNo Ring Transfer To place a no ring transfer MethodTo retrieve a no ring transfer from another extension Conference Forming a ConferencePutting the Conference on Hold Private TalkForced Release Unsupervised ConferenceCall Handling Paging GroupExternal Tenant Group AnswerPaging Receive Selection To accept pagingMessaging Leaving a Message at Another KeysetAnswering a Message Deleting MessagesDeleting an individual message you sent Deleting all messages sent by youConvenience Features Mute Reminder Service Speed Dial Numbers Storing a Speed Dial NumberDeleting a Stored Number Assigning a Trunk or Trunk Route Deleting a Trunk or Trunk RouteStoring an Account Code Deleting an Account CodeGroup Listen Important NoteHunt Group Features UCD Agent HelpMonitoring a UCD Call UCD Route Override Supervisor onlyConvenience Features Three Features For Easier Dialing Hot Key PadAutomatic Line Selection HotlineHot Key Pad Automatic Line SelectionHotline Three Features For Easier Answering Voice CallAuto Answer Distinctive RingingVoice Calls Auto AnswerDistinctive Ringing Password Change Changing your passwordSecurity Lock/Unlock Locking your phoneUnlocking your phone Cancel Operations Cancel OperationsSetting the Feature Keys Programming a Feature Under a Feature KeyProgramming a DSS Key Deleting a Feature Key’s Contents Headset Operation Headset FunctionModels with headset jacks Models without headset jacksBackground Music Voice Mail Dialing Voice MailTransferring to Voice Mail Extinguish Lit Voice Mail LEDForwarding to Voice Mail Retrieving Your Voice Mail MessagesCalling Another Extension Extinguish Lit Voice Mail LEDClass of Service Hunt GroupIdle state IntercomService Mode System AdministratorStation Tenant GroupIndex Index Private Talk Index Quick Guide to Numbering Quick Guide to Feature Codes