Sprint Nextel 699030 manual System Hold, Placing a trunk call on system hold, Retrieve

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Call Handling

1. Hold

You can place a trunk call on one of two types of hold; System or Exclusive.

A trunk call placed on System Hold is held at the system level. Any extension keyset can retrieve the call.

A trunk call placed on Exclusive Hold is held specifically at your station. At other extensions that held trunk will still appear busy. This prevents any other extension from inadvertently picking up that call and gives you a certain level of privacy on trunk calls. Calls placed on Exclusive Hold can be retrieved from a different extension by using the Directed Call Pickup feature. After a time period, a call placed on Exclusive Hold will revert to System Hold status.

You can place several different calls on both types of hold. Use the Hold Retrieve function code to retrieve successive held calls. Calls are retrieved in the order in which they were placed on hold; the first call held is the first one retrieved.

The Protegé phone system generates a periodic tone over your keyset’s speaker to remind you of a call you have placed on hold.

If you enable Automatic Hold on your keyset you can skate from one call to another, automatically placing the first call on exclusive hold. This method shortens the transfer process by allowing you to transfer an active trunk call to another extension via a preprogrammed DSS key without first pressing the Hold key.

HOLD

FUNCTION

7

[

System Hold

Placing a trunk call on system hold

1.Keyset is in use on an active call.

2.Press the Hold key.

Retrieve

1.Press held outside line key (flashing green).

- or -

Press the Function key and then dial 7 [.

Protegé® Keyset User Guide - without display

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Contents Protegé Page Contents Contents Getting Started How to Use this GuideHow to Locate Information Your Keyset’s Parts Dial Pad Dual Function Feature KeysClear Key Redial Key Function KeyHold Key Pull Out TrayXfer/Conf Key Volume KeysSpeakerphone Understanding the Lights Signal DescriptionCare of Your Keyset Understanding the TonesProtegé Flexibility Access To FeaturesFeature Interaction Your Protegé Phone SystemIntercom Key Answering CallsAnswering Internal and Outside Calls Group Call Pickup Call PickupLoud Bell Call Pickup Directed Call PickupCall Forward To activate Cancel All Call ForwardsTo cancel Direct Call ForwardNo Answer Call Forward Busy Call ForwardFor systems requiring account codes External Call Forward ECFFollow Me Call Forward Remote Follow Me Call Forward PresetTo activate DND at your extension Avoiding CallsDo Not Disturb To log on Forced DiversionAgent Log Off/Log On To log offAnswering Calls Calling the Attendant Placing Intercom CallsCalling an Extension Calling a Virtual NumberDo Not Disturb Override Voice to Ring Interchange VRIIntrusion Placing an Ohva call Off-Hook Voice Announce OhvaEntering an Account Code Using Least Cost RoutingPlacing Outside Calls Placing Outside CallsLast Number Redial LNR RedialingTo save a number Automatic Busy Redial ABRSaved Number Redial SNR User Saved Number Redial UsnrTo Dial on a Specific Trunk or Trunk Route, Or With LCR Dialing Speed Dial NumbersTo Dial on Any Available Outside Line Inserting Special Dial Characters Special DialingPulse to Tone Conversion To delete all callbacks CallbackTo delete individual callback Responding to a Trunk Callback Responding to a CallbackPlacing a Callback to a Busy Trunk or Trunk Route Camp On To cancel while waiting for extension to become availableTo cancel while ringing Authority Code Retrieve HoldSystem Hold Placing a trunk call on system holdPlacing a trunk call on exclusive hold Exclusive HoldHolding an Intercom Call Automatic HoldTransferring a Call Method Auto Transfer ModeTransferring Calls Cancelling the transfer of an intercom call Cancelling the transfer of an outside callTo retrieve a no ring transfer from another extension No Ring TransferTo place a no ring transfer Method Forming a Conference ConferenceUnsupervised Conference Putting the Conference on HoldPrivate Talk Forced ReleaseCall Handling External PagingGroup To accept paging Tenant GroupAnswer Paging Receive SelectionLeaving a Message at Another Keyset MessagingDeleting all messages sent by you Answering a MessageDeleting Messages Deleting an individual message you sentConvenience Features Mute Reminder Service Deleting a Stored Number Speed Dial NumbersStoring a Speed Dial Number Deleting an Account Code Assigning a Trunk or Trunk RouteDeleting a Trunk or Trunk Route Storing an Account CodeImportant Note Group ListenUCD Agent Help Hunt Group FeaturesUCD Route Override Supervisor only Monitoring a UCD CallConvenience Features Hotline Three Features For Easier DialingHot Key Pad Automatic Line SelectionAutomatic Line Selection Hot Key PadHotline Distinctive Ringing Three Features For Easier AnsweringVoice Call Auto AnswerDistinctive Ringing Voice CallsAuto Answer Security Password ChangeChanging your password Unlocking your phone Lock/UnlockLocking your phone Cancel Operations Cancel OperationsProgramming a DSS Key Setting the Feature KeysProgramming a Feature Under a Feature Key Deleting a Feature Key’s Contents Models without headset jacks Headset OperationHeadset Function Models with headset jacksBackground Music Extinguish Lit Voice Mail LED Voice MailDialing Voice Mail Transferring to Voice MailExtinguish Lit Voice Mail LED Forwarding to Voice MailRetrieving Your Voice Mail Messages Calling Another ExtensionIntercom Class of ServiceHunt Group Idle stateTenant Group Service ModeSystem Administrator StationIndex Index Private Talk Index Quick Guide to Numbering Quick Guide to Feature Codes