Motorola i860 manual Service Messages, Message Cause Action

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DISPLAYS, MESSAGES, AND ALERTS: Messages

3.3.3Service Messages

Service messages indicate the probable cause of a problem. The following table lists the messages, their probable causes, and recommended corrective actions.

Table 3-3. Service Messages

Message

Cause

Action

 

 

 

Charger Attached

While Power Down

 

 

 

 

Device Attached

17-Pin connector plugged in while

 

 

powered up.

 

 

 

 

Device Detached

17-Pin connector removed while

 

 

powered up.

 

 

 

 

Device Not Compatible

Incompatible with unit’s hardware

Acquire compatible software or hardware

 

 

 

Error

Unidentified error

Report problem to your service provider

 

 

 

Invalid Number

Invalid number entered or invalid

Re-enter number or report problem to service

 

voice-mail access number

provider

 

received

 

 

 

 

Low Battery Unable to

Battery level is too low to obtain

Charge or replace battery

Locate Sats

fix but is able to perform dispatch

 

 

or interconnect communication

 

 

 

 

No Entry

No numbers in phone list

Add phone numbers to list

 

 

 

No Service

Phone unable to register

Report problem to service provider

 

 

 

Number Not In Service

Invalid target ID

Re-enter ID or try a different ID

 

 

 

Please Try Again

1. Loss of service or system failure

1. Ask provider how long problem will continue

 

2. Network problem

2. Report problem to service provider

 

 

 

Service Conflict

Current service conflicts with

Deactivate previous service and try current service

 

previously activated service

again

 

 

 

Service Not Available

Not currently available on system

Ask provider when service will be available

 

 

 

Service Restricted

Service not subscribed to

Ask provider when service will be available

 

 

 

System Busy, Try Later

System is currently busy

Try call again later

 

 

 

Target Busy in Private

Target unit in a Private Call or Call

Try call again later

 

Alert

 

 

 

 

Target Not Authorized

Target unit not authorized to

Do not call unauthorized unit

 

receive call

 

 

 

 

Technical Error Unable to

Problem detected with the GPS

Reboot unit. If problem persists, contact Motorola

Locate Sats

circuitry

 

 

 

 

Unable to locate Sats

Unit does not have clear view of

Make sure user is out in clear sky and stationary. If

 

GPS satellites

problem persists, reboot unit.

 

 

 

Unknown User

Unit unknown to system

Report problem to provider

 

 

 

User Not Available

Target unit in Private, Group, or

Try call again later

 

Alert call, or is not in service

 

 

 

 

68P80400P73-A

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Contents Page I860 Manual Revisions Safety and General Information Electro Magnetic Interference Compatibility Medical DevicesAccessory Safety Information Cleaning and Drying ConsiderationsSafety and General Information Model Information Model Numbering SystemModel Specifications General Receiver TransmitterContents Chapter Chapter Field Level Test Modes Procedures Appendix a Ordering Replacement Parts Preface Who Should Use This ManualHow This Manual Is Organized Conventions Used in This Manual Related PublicationsOverview DEN Digital Modulation TechnologySpectrum of i DEN Quad 16QAM DEN Voice Compression Technology RF Transmission BurstsCalling Area Coverage Global Positioning System GPS Section SIM CardsRemoving and Inserting a SIM Card To remove a SIM card Figure To insert a SIM card FigureCOMPONENTS, ICONS, and Indicators Component ViewsDisplay Icons Main Menu IconsAbc d efg d Opqr s Status IconsDEF Call IconsContacts Type Icons Outbox IconsThis page intentionally left blank Power-Up Sequence DISPLAYS, MESSAGES, and AlertsSelf-Test Reset Errors Power-Down SequenceSelf-Test Errors MessagesService Messages Service MessagesMessage Cause Action Tone Low High Freq Cadence When Tone Occurs Alert TonesAlert Tones Alert Tones Mode Cadence Using the Optional Vibrate FunctionVibrator Settings To set unit to vibrate for all callsFrom the main menu, select Settings 2-Way Radio Alert Type This page intentionally left blank Test Equipment Preparing for Basic Level TestingReference Accessories Reference UnitThis page intentionally left blank Customer Care Reset ConditionBasic Level Checks and Self Tests Test ConditionsBasic-Level Test Checklist Basic-Level Test ChecklistPreventive Maintenance To clean the unit approximately 3 minutesShock and pressure test time is approximately 3 minutes Mechanical and Electrical ChecksSIM Card Swap Test SIM card swap test time is approximately 5 minutesLockup Test Accessory Swap TestAccessory swap test time is approximately 5 minutes Lockup test time is approximately 6 minutesBattery connections test time is approximately 5 minutes Battery Connections TestTesting the GPS Receiver To test this functionVoltage Recognition Test Camera TestVoltage recognition test time is approximately 4 minutes Passcode Test TroubleshootingSelf-Test Procedures Passcode test time is approximately 5 minutesProgramming Menu Settings Check Settings check test time is approximately 10 minutesPhone Calls Features Way Radio Options Volume Features PersonalizeSecurity Features From the main menu, select Settings Security SIM PINAdvanced Features From the main menu, select Settings Advanced Headset/SpkerCall Performance Test Call performance test time is approximately 7 minutesThis page intentionally left blank To enter debug mode Basic Level Test Modes and ProceduresEntering Debug Mode Test ModesDisplay Screens Display ScreensName Description Entering Test Mode To enter test modeTest Mode Test Procedures Audio Loopback TestTo perform the audio loopback test test time approx min To perform the matching test test time approx min ESN and Imei Matching TestEngineering Debug Check To monitor the data in the unitSoftware choice 68P80400P73-A Technician Test Procedures Programming the i 860 UnitConnecting the Unit to the RSS Workstation Data Cable Programming SetupCodeplug Repair Procedure Codeplug TroubleshootingTo access the codeplug Help topic in Windows Preparing for Field Level Testing Preparing Equipment for TestingUsing RSS Connecting an i DEN Unit to the R-2660To connect the unit to the R-2660 Coaxial Cable In/Out TypeRF Zone Fields and Values To enter Initial Registration modeOperating the R-2660 Field ValueDisassembling and Reassembling the Unit SIM Card Battery CoverInstall RemoveAntenna Required Tools T-4 Torx bitBack Housing Coin Cell Required Tools Black stickMain Board, Microphone Seal, and Keypad Flip Assembly Remove Flip AssemblyPage Install Page Exploded View and Parts List Component Parts List Component ListDescription Part Number Reference Exploded View This page intentionally left blank Field Level Test Modes and Procedures Field-Level Test Checklist Required Test EquipmentField-Level Test Checklist Done Technical Tests Pass FailSee the Strong Signal Environment section Registration/Call TestSQE Reference Chart SQE TestTX Power Test See Entering Test Mode Press Menu, EditBER Test FailPower-Up Test Keypad Test Audio Test Use this test to check the audio portion of the unitReset Test No reset ResetReset Log Test To perform the reset log testModel Assembly MA Test Mode Test Model Assembly MA Test Mode Test GPS Receiver Use this test on a unit to check functionality of the GPSCamera Test Replacement Parts Ordering Replacement Parts and KitsCustomer Service Domestic OrdersReplacement Kits Table A-2. i 860 Replacement KitsDescription Kit Number Vehicle Power Adapters Recommended Test Equipment and Tools Table A-3. Recommended Test Equipment and ToolsDescription Part Number Table A-5. Recommended Software Recommended Programming EquipmentTable A-4. Recommended Programming Equipment Name Part Number DescriptionThis page intentionally left blank Index BcchQAM RSS Vselp @6880400P73@