Motorola i860 manual Preface, Who Should Use This Manual, How This Manual Is Organized

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PREFACE

The iDEN i860 Digital Multi-Service, Data-Capable Portable Field Service Manual contains the information necessary to identify and fix problems in the Motorola i860 Digital Portable. This unit is based on digital technology and is designed to operate on iDEN systems.

Basic and field-level service for the this unit as described in this manual includes troubleshooting, testing, board swapping, and maintenance.

Service for this unit is based on the substitution method: a faulty part is replaced by a working one, providing quicker service to the customer. For example, if the battery is faulty, it is replaced. If the unit requires more complete testing or service than is available at the basic level, it is sent to the field-level service facility, serviced, and returned to the iDEN Customer Care Center (ICC).

NOTE: Before operating or testing this unit, please read the Safety and General Information section in the front of this manual.

1.1Who Should Use This Manual

This manual is intended for service technicians who should be familiar with the test equipment recommended in Appendix A. To help pinpoint basic problems with the unit, first perform the mechanical checks and self tests as described in Chapter 5; then proceed to field level troubleshooting and testing.

1.2How This Manual Is Organized

This manual contains the following chapters and appendices:

Chapter 1 presents the theory and technology used by the iDEN system and the unit. Chapter 2 describes the unit’s components, icons, and indicators.

Chapter 3 describes displays, messages, and alerts.

Chapter 4 describes preparing for basic level testing.

Chapter 5 describes basic mechanical checks and self test procedures to be performed. Chapter 6 describes basic test modes and technician test procedures.

Chapter 7 describes how to prepare and operate field level test equipment. It also contains disassembly and reassembly instructions.

Chapter 8 describes field level test modes and procedures.

Appendix A provides information on ordering kits and replacement parts. It also contains lists of recommended test equipment.

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Contents Page I860 Manual Revisions Safety and General Information Electro Magnetic Interference Compatibility Medical DevicesAccessory Safety Information Cleaning and Drying ConsiderationsSafety and General Information Model Information Model Numbering SystemModel Specifications General Receiver TransmitterContents Chapter Chapter Field Level Test Modes Procedures Appendix a Ordering Replacement Parts How This Manual Is Organized PrefaceWho Should Use This Manual Conventions Used in This Manual Related PublicationsOverview DEN Digital Modulation TechnologySpectrum of i DEN Quad 16QAM DEN Voice Compression Technology RF Transmission BurstsCalling Area Coverage Removing and Inserting a SIM Card Global Positioning System GPS SectionSIM Cards To remove a SIM card Figure To insert a SIM card FigureCOMPONENTS, ICONS, and Indicators Component ViewsDisplay Icons Main Menu IconsAbc d efg d Opqr s Status IconsDEF Call IconsContacts Type Icons Outbox IconsThis page intentionally left blank Power-Up Sequence DISPLAYS, MESSAGES, and AlertsSelf-Test Reset Errors Power-Down SequenceSelf-Test Errors MessagesMessage Cause Action Service MessagesService Messages Alert Tones Tone Low High Freq Cadence When Tone OccursAlert Tones Alert Tones Mode Cadence Using the Optional Vibrate FunctionVibrator Settings To set unit to vibrate for all callsFrom the main menu, select Settings 2-Way Radio Alert Type This page intentionally left blank Test Equipment Preparing for Basic Level TestingReference Accessories Reference UnitThis page intentionally left blank Customer Care Reset ConditionBasic Level Checks and Self Tests Test ConditionsBasic-Level Test Checklist Basic-Level Test ChecklistPreventive Maintenance To clean the unit approximately 3 minutesShock and pressure test time is approximately 3 minutes Mechanical and Electrical ChecksSIM Card Swap Test SIM card swap test time is approximately 5 minutesLockup Test Accessory Swap TestAccessory swap test time is approximately 5 minutes Lockup test time is approximately 6 minutesBattery connections test time is approximately 5 minutes Battery Connections TestTesting the GPS Receiver To test this functionVoltage recognition test time is approximately 4 minutes Voltage Recognition TestCamera Test Passcode Test TroubleshootingSelf-Test Procedures Passcode test time is approximately 5 minutesPhone Calls Features Programming Menu Settings CheckSettings check test time is approximately 10 minutes Way Radio Options Volume Features PersonalizeSecurity Features From the main menu, select Settings Security SIM PINAdvanced Features From the main menu, select Settings Advanced Headset/SpkerCall Performance Test Call performance test time is approximately 7 minutesThis page intentionally left blank To enter debug mode Basic Level Test Modes and ProceduresEntering Debug Mode Test ModesName Description Display ScreensDisplay Screens Entering Test Mode To enter test modeTo perform the audio loopback test test time approx min Test Mode Test ProceduresAudio Loopback Test To perform the matching test test time approx min ESN and Imei Matching TestEngineering Debug Check To monitor the data in the unitSoftware choice 68P80400P73-A Technician Test Procedures Programming the i 860 UnitConnecting the Unit to the RSS Workstation Data Cable Programming SetupTo access the codeplug Help topic in Windows Codeplug Repair ProcedureCodeplug Troubleshooting Preparing for Field Level Testing Preparing Equipment for TestingUsing RSS Connecting an i DEN Unit to the R-2660To connect the unit to the R-2660 Coaxial Cable In/Out TypeRF Zone Fields and Values To enter Initial Registration modeOperating the R-2660 Field ValueDisassembling and Reassembling the Unit SIM Card Battery CoverInstall RemoveAntenna Required Tools T-4 Torx bitBack Housing Coin Cell Required Tools Black stickMain Board, Microphone Seal, and Keypad Flip Assembly Remove Flip AssemblyPage Install Page Exploded View and Parts List Description Part Number Reference Component Parts ListComponent List Exploded View This page intentionally left blank Field Level Test Modes and Procedures Field-Level Test Checklist Required Test EquipmentField-Level Test Checklist Done Technical Tests Pass FailSee the Strong Signal Environment section Registration/Call TestSQE Reference Chart SQE TestTX Power Test See Entering Test Mode Press Menu, EditBER Test FailPower-Up Test Keypad Test Audio Test Use this test to check the audio portion of the unitReset Test No reset ResetReset Log Test To perform the reset log testModel Assembly MA Test Mode Test Model Assembly MA Test Mode Test GPS Receiver Use this test on a unit to check functionality of the GPSCamera Test Replacement Parts Ordering Replacement Parts and KitsCustomer Service Domestic OrdersDescription Kit Number Replacement KitsTable A-2. i 860 Replacement Kits Vehicle Power Adapters Description Part Number Recommended Test Equipment and ToolsTable A-3. Recommended Test Equipment and Tools Table A-5. Recommended Software Recommended Programming EquipmentTable A-4. Recommended Programming Equipment Name Part Number DescriptionThis page intentionally left blank Index BcchQAM RSS Vselp @6880400P73@