Motorola i860 manual Ordering Replacement Parts and Kits, Customer Service, Domestic Orders

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APPENDIX A

ORDERING REPLACEMENT PARTS AND KITS

Parts should be replaced with identical replacement parts. Replacement parts and kits for

i860 units can be ordered directly from the Motorola Accessories and Aftermarket Division (AAD) at 1-800-422-4210 and listen to the prompts; or FAX 800-622-6210.

A.1 Customer Service

For warranty and customer service assistance, call:

1-800-453-0920

U.S./Canada

1-954-723-3000

FAX

1-954-723-4910

International (outside U.S./Canada)

A.2 Replacement Parts

When ordering replacement and accessory parts, the complete part number should be included. If the correct part number cannot be located, call Motorola Parts Identification at 1-800-422-4210.

A.3 Domestic Orders

Send written orders for replacement parts, test equipment, or manuals to:

Motorola, Inc.

Accessories and Aftermarket Division

Attn: Order Processing

1313 E. Algonquin Road

Schaumburg, IL 60196

Call, fax, or telex orders to: 1-800-422-4210

1-847-538-8198 FAX

280127 TELEX

A.4 International Orders

For international orders:

Motorola, Inc.

Accessories and Aftermarket Division

Attn: International Order Processing

1313 E. Algonquin Road

Schaumburg, IL 60196

68P80400P73-A

A-1

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Contents Page I860 Manual Revisions Safety and General Information Electro Magnetic Interference Compatibility Medical DevicesAccessory Safety Information Cleaning and Drying ConsiderationsSafety and General Information Model Information Model Numbering SystemModel Specifications General Receiver TransmitterContents Chapter Chapter Field Level Test Modes Procedures Appendix a Ordering Replacement Parts Preface Who Should Use This ManualHow This Manual Is Organized Conventions Used in This Manual Related PublicationsOverview DEN Digital Modulation TechnologySpectrum of i DEN Quad 16QAM DEN Voice Compression Technology RF Transmission BurstsCalling Area Coverage Global Positioning System GPS Section SIM CardsRemoving and Inserting a SIM Card To remove a SIM card Figure To insert a SIM card FigureCOMPONENTS, ICONS, and Indicators Component ViewsDisplay Icons Main Menu IconsAbc d efg d Opqr s Status IconsDEF Call IconsContacts Type Icons Outbox IconsThis page intentionally left blank Power-Up Sequence DISPLAYS, MESSAGES, and AlertsPower-Down Sequence Self-Test ErrorsSelf-Test Reset Errors MessagesService Messages Service MessagesMessage Cause Action Tone Low High Freq Cadence When Tone Occurs Alert TonesAlert Tones Alert Tones Using the Optional Vibrate Function Vibrator SettingsMode Cadence To set unit to vibrate for all callsFrom the main menu, select Settings 2-Way Radio Alert Type This page intentionally left blank Preparing for Basic Level Testing Reference AccessoriesTest Equipment Reference UnitThis page intentionally left blank Reset Condition Basic Level Checks and Self TestsCustomer Care Test ConditionsBasic-Level Test Checklist Preventive MaintenanceBasic-Level Test Checklist To clean the unit approximately 3 minutesMechanical and Electrical Checks SIM Card Swap TestShock and pressure test time is approximately 3 minutes SIM card swap test time is approximately 5 minutesAccessory Swap Test Accessory swap test time is approximately 5 minutesLockup Test Lockup test time is approximately 6 minutesBattery Connections Test Testing the GPS ReceiverBattery connections test time is approximately 5 minutes To test this functionVoltage Recognition Test Camera TestVoltage recognition test time is approximately 4 minutes Troubleshooting Self-Test ProceduresPasscode Test Passcode test time is approximately 5 minutesProgramming Menu Settings Check Settings check test time is approximately 10 minutesPhone Calls Features Way Radio Options Volume Features PersonalizeSecurity Features From the main menu, select Settings Security SIM PINAdvanced Features From the main menu, select Settings Advanced Headset/SpkerCall Performance Test Call performance test time is approximately 7 minutesThis page intentionally left blank Basic Level Test Modes and Procedures Entering Debug ModeTo enter debug mode Test ModesDisplay Screens Display ScreensName Description Entering Test Mode To enter test modeTest Mode Test Procedures Audio Loopback TestTo perform the audio loopback test test time approx min ESN and Imei Matching Test Engineering Debug CheckTo perform the matching test test time approx min To monitor the data in the unitSoftware choice 68P80400P73-A Technician Test Procedures Programming the i 860 UnitConnecting the Unit to the RSS Workstation Data Cable Programming SetupCodeplug Repair Procedure Codeplug TroubleshootingTo access the codeplug Help topic in Windows Preparing for Field Level Testing Preparing Equipment for TestingUsing RSS Connecting an i DEN Unit to the R-2660To connect the unit to the R-2660 Coaxial Cable In/Out TypeTo enter Initial Registration mode Operating the R-2660RF Zone Fields and Values Field ValueDisassembling and Reassembling the Unit Battery Cover InstallSIM Card RemoveAntenna Required Tools T-4 Torx bitBack Housing Coin Cell Required Tools Black stickMain Board, Microphone Seal, and Keypad Flip Assembly Remove Flip AssemblyPage Install Page Exploded View and Parts List Component Parts List Component ListDescription Part Number Reference Exploded View This page intentionally left blank Field Level Test Modes and Procedures Field-Level Test Checklist Required Test EquipmentField-Level Test Checklist Done Technical Tests Pass FailSee the Strong Signal Environment section Registration/Call TestSQE Reference Chart SQE TestTX Power Test See Entering Test Mode Press Menu, EditBER Test FailPower-Up Test Keypad Test Audio Test Use this test to check the audio portion of the unitReset Test No reset ResetReset Log Test To perform the reset log testModel Assembly MA Test Mode Test Model Assembly MA Test Mode Test GPS Receiver Use this test on a unit to check functionality of the GPSCamera Test Ordering Replacement Parts and Kits Customer ServiceReplacement Parts Domestic OrdersReplacement Kits Table A-2. i 860 Replacement KitsDescription Kit Number Vehicle Power Adapters Recommended Test Equipment and Tools Table A-3. Recommended Test Equipment and ToolsDescription Part Number Recommended Programming Equipment Table A-4. Recommended Programming EquipmentTable A-5. Recommended Software Name Part Number DescriptionThis page intentionally left blank Index BcchQAM RSS Vselp @6880400P73@