Motorola i860 manual Troubleshooting, Self-Test Procedures, Passcode Test

BASIC LEVEL CHECKS AND SELF TESTS: Troubleshooting

4.If the image is defective, the camera may need to be replaced via a new flip assembly.

5.Repeat steps 1 to 3.

6.If the image is defective, the main display may need to be replaced via a new flip assembly.

7.Repeat steps 1 to 3.

8.If image is defective, replace the main board.

9.Repeat steps 1 to 3.

10.If the test is successful, power down the unit.

5.6Troubleshooting

Troubleshooting can help identify the problem and determine the next action to take (continue testing, replace parts, or send unit to the Radio Support Center). Refer to the iDEN Customer Care Troubleshooting Guide for information on how to perform common troubleshooting procedures.

5.7Self-Test Procedures

An i860 unit allows you to conduct automatic self tests to ensure that it is working properly. Self- test procedures include gathering information from the unit’s displays and testing the functionality of basic components. These procedures usually do not require test equipment other than a reference SIM card.

The following self-tests can be performed on an i860 unit:

•Passcode

•Programming Menu Settings

•Call Performance

5.7.1Passcode Test

Use this test to determine the passcode for the unit.

The passcode test time is approximately 5 minutes:

1.Power on the unit.

2.If the display reads Unit Locked Enter Code, enter 0000 or the 4-digit code provided by the customer. (If the customer has changed the passcode but does not remember the new code, read the codeplug to determine the passcode.)

3.If the passcode unlocks the unit, from the Main Menu, select Settings > Security > Phone Lock, and press A under Off.

If the unit does not unlock, repeat the test. If the problem persists, send the unit to the field level of service.

NOTE: If applicable, ensure that the unit’s codeplug file is copied and retained for future use.

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