Whirlpool GVW9959K-0 Won’t Drain, Washer Vibrating, Incorrect Water, Temperature, Rinse Water

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PROBLEM	POSSIBLE CAUSE	SOLUTION
Won’t Drain	Foreign material in pump, tub	Clear foreign material.
	sump or drain hoses.
	Pump impellar cracked/broken.	Check pump for proper movement and
	Pump bound.	check for impellar problems. Replace
		pump as needed.

	Pump motor failure.	Check pump motor windings resis-
		tances. Check wiring harness connec-
		tions at pump motor and motor control-
		ler.
Washer Vibrating	Improperly installed.	Check for shipping material left in
		washer. Check for proper levelling and
		adequate floor support.
	Levelling legs not properly in-	Check the rear levelling legs for proper
	stalled.	installation and free movement. Check
		front legs for level and wrench tighten
		lock nuts against washer cabinet.
	Balance ring cracked or loose on	Check for water in balance ring. If ring
	basket.	is cracked and not holding water, replace
		balance ring. Check for proper fit on spin
		basket.
	Basket drive block loose or im-	Check basket drive block for tight fit on
	properly installed.	spin basket. Check that drive block is
		keyed to the spin tube and the spanner
		nut is tightened.
Incorrect Water	Hot/Cold water inlet valve(s) in-	Check Hot/Cold inlet valve solenoids for
Temperature	operative.	continuity. Replace log valve if defec-
		tive.
	Automatic Temperature Control	Check ATC sensor by measuring
	sensor out of range.	resistaance between P13-7 and P13-8
		at the machine control harness connec-
		tor. Resistance should be between 74
		and 24 k-ohms.

	Incorrect input from machine	See ATC test. If supply water, inlet
	control board.	valves and sensor pass test, replace
		machine control board.
Won’t Recirculate	Pump motor not running in recirc	Check pump motor windings and wiring
Rinse Water	mode.	harness connectors.
	Pump inoperative.	Check pump for cracked/broken impel-
		ler. Check impeller drive connector at
		pump motor.

	Recirculation tube blocked or	Check recirc tube for blockage and
	improperly connected to tub	proper connection to tub recirc spout.
	recirc spout.

Display Flashing		See “Display Fault/Error Codes” (next
		section)

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Contents Page Introduction Table of Contents MODEL/SERIAL Number Plate Serial Number Designator SafetyModel Number Designator Model Number G V W 9 9 5 9 K Q Considerations InstallationSection ONE For a permanently connected washerTools needed Parts Supplied DrainSystem ConnectingtheDrainHose InstallationChecklist Use&CareInformation Section TWO Theory of OperationNutation Control PanelOption Descriptions Operational Cycle Default Wash and SpinSoil Level Assured Water Temp Water TempATC Thresholds Whitest WhitesAdditional Options End of Cycle SignalMotor Controller Machine ControllerDrive Motor Leveler Peekaboo ModeUniversal Joint Drive System Interlock SwitchesShield Capacitor LOG Valve Assembly Pressure SwitchesOPR FLD Water Pump/Pump Motor Recirculation and DrainOuter Tub RecirculationChanging Cycles and Options DrainChanging Cycles after pressing Start Changing Options after pressing StartOperational Cycle Notes Drive Motor Notes Pump Drive Description Water Description Water Pump Drive Duration Description Water Pump Drive Pump Drive Description Action Speed Pump Drive Description Delicate/Casual SPIN+RECIRC+FILL Wash Detergent PS Controlled Recirc Spin Garments are labelled Hand Wash because HandwashExtra Rinse Soak CycleExtend Spin Cycle To use or change Rinse & Spin settings When to use Rinse & SpinSuds Lock Detection/Cleanout Rinse & SpinSpecial TOOLS/PARTS Required for Service Component AccessSection Three Component LocationElectrostatic Discharge ESD Sensitive Electronics Accessing Components in the ConsoleRemoving Console Components Removing the ConsoleRemoving the Machine Control Board Removing the Motor Control BoardRemoving the Log Valve Assembly Removing the Pressure SwitchesRaising the Washer Top to the Service Position Accessing Components Beneath the Washer TOPKet. Fig Removing Components in the Tub18b Reassembling Tub ComponentsTab Components Accessible with Front Cabinet Panel Removed Accessing Components Beneath the TUBRemoving the Front Cabinet Panel Removing the Drive Motor Servicing Components from the Bottom of the WasherRemoving the Thrust Plate Motor mounting bracket to the motor plate32 shows all the components of the thrust plate assembly Removing the Brake Assembly/Nutate ShaftReplacing the Capacitor Removing the Pump and Pump MotorReplacing the Outer Tub Troubleshooting Chart Troubleshooting and DiagnosisSection Four Won’t Nutate OverfillsWon’t Spin Motor OverheatsWon’t Drain TemperatureWasher Vibrating Incorrect WaterProcessor Reset Power FailureError Load is WrinkledLong Drain Lid Switch ErrorAverage Current LimitAutomatic Service Diagnostics Mode Self Diagnostic RoutinesOpen Lid Suds LockPressSOAK Cycle Signal Soak Cycle Signal Manual Diagnostic ModeRunning Nutate or Spin Nutate and Recirculate Test Pump Drain/RecirculationWater Inlet and Dispenser VALVE, Operating PS Test If none of the LEDs light up Console Switches and Indicators TestIf a particular group of LEDs does not light up If a single LED does not light upChecking Touchpad Functioning KEY Switch MatrixChecking Drive and Pump Motor Continuity Sales Demo Mode120VAC Electrical Supply Troubleshooting TestsWater Inlet and Dispenser Solenoid Test Machine Control Relay Motor and Motor Control System TestMotor Controller Drive Motor and Wiring Harness Automatic Temperature Control TestIf the fill valves are working properly Drain/Recirculation Test Operating and Over Fill Pressure Switch TestPage Page Tech Tips Wiring DiagramSection Five Warranty Information Component Resistance ChartUnited States Rprt