TROUBLESHOOTING
First try the solutions suggested here and possibly avoid the cost of a service call...
Washer won’t fill, rinse or agitate; washer stopsWasher continues to fill or drain, or the cycle seems stuck
WARNING
Electrical Shock Hazard
Plug into a grounded (earthed) outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death, fire, or electrical shock.
■Is the power cord plugged into an earthed 3 prong outlet? Plug power cord into an earthed 3 prong outlet.
■Are you using an extension cord? Do not use an extension cord.
■Is the indicator on the Cycle Control knob properly lined up with a cycle? Turn the Cycle Control knob to the right slightly and pull to start.
■Are the water inlet valve screens clogged? Turn off the water and remove inlet hoses from the washer. Remove any accumulated film or particles. Reinstall hoses, turn on water and check for leaks.
■Are both the hot and cold water faucets turned on? Turn on the water.
■Is the water inlet hose kinked? Straighten the hoses.
■Does the water level seem too low, or does the washer appear to not fill completely? The top of the agitator is much higher than the highest water level. This creates a perception that the washer is not filling completely. This is normal.
■Has a household fuse blown, or has a circuit breaker tripped? Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
■Is the washer in a normal pause in the Synthetics/ Permanent Press (or Hand Washables) cycle?
The washer pauses for about 2 minutes in the Synthetics/ Permanent Press cycle. Allow the cycle to continue.
The Hand Washables cycle (on some models) features periods of agitation and soak.
■Is the washer overloaded? Wash smaller loads.
■Is the lid open? The lid must be closed during operation. Washer will not agitate or spin with the lid open.
■Is the top of drain hose lower than the water level in washer? The top of the hose must be higher than the water level in the washer for proper operation. See the Installation Instructions.
■Does the drain hose fit too tightly in the standpipe, or is it taped to the standpipe? The drain hose should be loose yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap. See the Installation Instructions.
Washer won’t drain or spin
■Is the drain hose clogged, or the end of the drain hose more than 183 cm above the floor?
See the Installation Instructions for proper installation of drain hose.
■Is the lid open?
The lid must be closed during operation. Washer will not agitate or spin with the lid open.
■Is there excessive sudsing?
Always measure detergent. Follow manufacturer’s directions. If you have very soft water, you might need to use less detergent.
■Is your voltage low?
Check your electrical source or call an electrician. Do not use an extension cord.
Washer makes noise
■Is the load balanced, and is the washer level?
The wash load should be balanced and not overloaded.
The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs (if needed). See the Installation Instructions.
■Did you completely remove the yellow shipping strap with cotter pins?
See the Installation Instructions.
■Are the gears engaging after the drain and before spin, or is the upper part of agitator clicking during wash?
These are normal washer noises.
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