TROUBLESHOOTING
First try the solutions suggested here and possibly avoid the cost of a service call...
Washer won’t fill, rinse or wash
■Does the water level seem too low, or does the washer appear to not fill completely?
The top of the agitator is much higher than the highest water level. This creates a perception that the washer is not filling completely. This is normal.
■Check the following:
Is the power cord plugged into a grounded 3 prong outlet?
Is there power at the plug? Check electrical source or call electrician.
Are the hot and cold water faucets turned on? Is the water inlet hose kinked?
Excessive sudsing
■Was the cycle interrupted and then CATALYST® Cleaning Action selected?
The CATALYST® Cleaning Action should be started on a dry load only. The CATALYST® Cleaning Action should not be selected after the tub has started filling with water.
■Did you select CATALYST® Cleaning Action and use a
Most detergents formulated for
Are the water inlet valve screens clogged?
Is the lid open?
The lid must be closed during operation. The washer will not operate with the lid open.
Washer stops
■Check the following:
Is the power cord plugged into a grounded 3 prong outlet? Are the hot and cold water faucets turned on?
Is the water inlet hose kinked?
Are the water inlet valve screens clogged?
■Is there power at the plug?
Check electrical source or call electrician.
■Has a fuse blown or has the circuit breaker tripped? If problem continues, call electrician.
■Are you using an extension cord? Do not use an extension cord.
Washer won’t drain or spin
■Is the drain hose clogged, or the end of the drain hose more than 96 in. (244 cm) above the floor?
See “Installation Instructions” for proper installation of drain hose.
■Is the lid open?
The lid must be closed during operation. The washer will not operate with the lid open.
■Is there excessive sudsing?
Always measure detergent. Follow manufacturer’s directions. If you have very soft water, you may need to use less detergent.
Most detergents formulated for
■Is your voltage low?
Check electrical source or call electrician. Do not use an extension cord.
■Is the lid open?
The lid must be closed during operation. The washer will not operate with the lid open.
■Is the Cycle Selector Control knob lined up and pulled out?
Turn Cycle Selector Control knob to cycle and pull out to start washer. If washer still doesn’t start, push knob back in, turn slightly to the right and pull out again.
■Is the washer overloaded?
Wash smaller loads. See “Starting Your Washer” for maximum load size.
Washer continues to fill or drain, or the cycle seems stuck
■Does the drain hose fit too tightly in the standpipe, or is it taped to the standpipe?
The drain hose should be loose yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap. (See “Installation Instructions.”)
Washer makes noise
■Is the load balanced and the washer level?
The wash load should be balanced. See “Starting Your Washer” for maximum load size.
The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs if needed. (See “Installation Instructions.”)
Are the
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