Troubleshooting Washer, Noises, Water Leaks

TROUBLESHOOTING – WASHER

First try the solutions suggested here or visit our website to possibly avoid the cost of a service call.

In U.S.A. www.whirlpool.com/help – In Canada www.whirlpool.ca.

Check the following for proper installation or see “Using Your Washer” section.

Feet may not be in contact with the	Front and rear feet must be in firm contact with floor, and
floor and locked.	washer/dryer must be level to operate properly. Jam nuts must
	be tight against the bottom of the cabinet.
Washer/dryer may not be level.	Check floor for flexing or sagging. If flooring is uneven, a 3/4"
	(19 mm) piece of plywood under your washer/dryer will reduce
	sound.

	See “Level the Washer/Dryer” in Installation Instructions.

Load could be unbalanced.	Load dry items in loose heaps evenly around basket wall.
	Adding wet items to washer or adding more water to basket
	could unbalance washer.
	Do not tightly pack. Avoid washing single items.

	See “Cycle Guide” and “Using Your Washer” in this Use and
	Care Guide.

Clicking or metallic	Objects caught in washer drain	Empty pockets before washing. Loose items such as coins
noises	system.	could fall between basket and tub or may block pump.
		It may be necessary to call for service to remove items.
		It is normal to hear metal items on clothing such as metal snaps,
		buckles, or zippers touch against the stainless steel basket.

Gurgling or humming	Washer may be draining water.	It is normal to hear the pump making a continuous humming
		sound with periodic gurgling or surging as final amounts of
		water are removed during the Spin cycle.

Humming	Washer is in sensing spin.	You may hear the hum of the sensing spins after you have
		started the washer. This is normal. Sensing spins will take
		several minutes before water is added to the washer.

Water Leaks

Check the following for proper installation:

Washer not level.	Water may splash off basket if washer is not level. Check that
	load is not unbalanced or tightly packed.
Fill hoses not attached tightly.	Tighten fill-hose connection.

Fill hose washers.	Make sure all four fill hose flat washers are properly seated.

Drain hose connection.	Pull drain hose from washer cabinet and properly secure it to
	drainpipe or laundry tub.

	Do not place tape over drain opening.

Check household plumbing for leaks	Water can back up out of a clogged sink or drainpipe. Check
or clogged sink or drain.	all household plumbing for leaks (laundry tubs, drain pipe,
	water pipes, and faucets.)

Washer not loaded as	Improper loading can cause basket to be out of alignment
recommended.	and cause water to splash off tub. See “Using Your Washer”
	for loading instructions.

Washer won’t run or fill, washer stops working

Check for proper water supply.

Both hoses must be attached and have water flowing to inlet valve.

Both hot and cold water faucets must be turned on.

Check that inlet valve screens have not become clogged.

Check for any kinks in inlet hoses, which can restrict water flow.