Whirlpool W10343071C, W10376238C - SP, WGT3300XQ, WET3300XQ warranty To on when using fabric softener

TROUBLESHOOTING – WASHER cont.

First try the solutions suggested here or visit our website to possibly avoid the cost of a service call.

In U.S.A. www.whirlpool.com/help – In Canada www.whirlpool.ca.

If you experience

Possible Causes

Solution

Washer not performing as expected (cont.)

Not cleaning or	Using too much detergent.	The suds from too much detergent can keep washer from
removing stains (cont.)		operating correctly. Always measure detergent and follow
		manufacturer’s directions based on load size and soil level.
	Not using correct cycle for fabric type.	Use a higher soil level cycle option and warmer wash
		temperature to improve cleaning.
		Use Heavy cycle for tough cleaning.
	Not using dispensers.	Use dispensers to avoid chlorine bleach and fabric softener
		staining.
		Load dispensers before starting a cycle. Set FABRIC SOFTENER
		to ON when using fabric softener.
		Do not add products directly to load.
	Not washing like colors together.	Wash like colors together and remove promptly after the cycle
		is complete to avoid dye transfer.
Incorrect dispenser	Clogged dispenser.	Use only liquid chlorine bleach in the bleach dispenser. Use only
operation		fabric softener in the fabric softener dispenser.
Fabric damage	Sharp items were in pockets during	Empty pockets, zip zippers, and snap or hook fasteners before
	wash cycle.	washing to avoid snags and tears.
	Strings and straps could have tangled.	Tie all strings and straps before starting wash load.
	Items may have been damaged before	Mend rips and broken threads in seams before washing.
	washing.
	Fabric damage can occur if load is	Load garments in loose heaps evenly around the basket wall.
	tightly packed.	Load with dry items only.
		Use cycle designed for the fabrics being washed.
		Add only 1 or 2 garments after washer is started.
	Liquid chlorine bleach may have been	Do not pour liquid chlorine bleach directly onto load. Wipe up
	added incorrectly.	bleach spills.
		Undiluted bleach will damage fabrics. Do not use more than
		recommended by manufacturer.
		Do not place load items on top of bleach dispenser when
		loading and unloading washer.
	Garment care instructions may not	Always read and follow garment manufacturer’s care label
	have been followed.	instructions.
Odors	Monthly maintenance not done as	See “Washer Care” in “Washer/Dryer Maintenance.”
	recommended.
		Unload washer as soon as cycle is complete.
	Using too much detergent.	Be sure to measure correctly. Always follow the manufacturer’s
		directions.
		See “Washer Care” section.
Single-dose laundry	Adding laundry packet incorrectly.	Be sure laundry packet is added to washer basket before
packet not dissolving		adding clothes. Do not add packet to dispenser. Follow the
		manufacturer’s instructions to avoid damage to your garments.

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