Whirlpool W10376238C - SP, W10343071C Load garments in loose heaps evenly around the basket wall

TROUBLESHOOTING – WASHER cont.

First try the solutions suggested here or visit our website to possibly avoid the cost of a service call.

In U.S.A. www.whirlpool.com/help – In Canada www.whirlpool.ca.

If you experience

Possible causes

Solution

Washer not performing as expected (cont.)

Water level seems	The top of the agitator is much	This is normal and necessary for clothes to move freely.
too low, or the washer	higher than the highest water level.
appears to not fill
completely
Clothes not completely	This washer uses much less water	Clothes may not be completely covered with water.
covered with water	than traditional top-load washers.
Dry spots on load	This washer uses much less water	Select a higher load-size setting, or wash a smaller load.
after cycle	than traditional top-load washers.
	High speed spins extract more	The high spin speeds combined with air flow during the final
	moisture than traditional top-load	spin can cause items near the top of the load to develop dry
	washers.	spots during the final spin. This is normal.
Incorrect or wrong	Check for proper water supply.	Check that hot and cold inlet hoses are not reversed.
wash or rinse
		Both hoses must be attached to both washer and faucet, and
temperatures
		have both hot and cold water flowing to inlet valve.
		Check that inlet valve screens are not clogged.
		Remove any kinks in hoses.
	Energy-saving controlled	This washer uses cooler wash and rinse water temperatures
	wash temperatures.	than your previous washer. This includes cooler hot and warm
		washes.
Load not rinsed	Check for proper water supply.	Check that hot and cold inlet hoses are not reversed.
		Both hoses must be attached and have water flowing to the
		inlet valve.
		Both hot and cold water faucets must be on.
		Inlet valve screens on washer may be clogged.
		Remove any kinks in the inlet hose.
	Using too much detergent.	The suds from too much detergent can keep washer from
		operating correctly. Always measure detergent and follow
		detergent directions based on load size and soil level.
	Washer not loaded as recommended.	The washer is less efficient at rinsing when load is tightly packed.
		Load garments in loose heaps evenly around the basket wall.
		The washer will not rinse well if tightly packed. Load with dry
		items only.
		Use cycle designed for the fabrics being washed.
		Add only 1 or 2 garments after washer has started.
Sand, pet hair, lint,	Heavy sand, pet hair, lint, and	Add an extra rinse to the selected cycle.
etc. on load after	detergent or bleach residues may
washing	require additional rinsing.
Load is tangling	Washer not loaded as recommended.	See “Using Your Washer” section.
		Select a cycle with a slower wash action and spin speed;
		however, items will be wetter than those using a higher
		speed spin.
		Load garments in loose heaps evenly around the basket wall.
		Reduce tangling by mixing types of load items. Use the
		recommended cycle for the type of garments being washed.
Not cleaning or	Washer not loaded as recommended.	Washer is less efficient at cleaning when load is tightly packed.
removing stains
		Load garments in loose heaps evenly around the basket wall.
		Load with dry items only.
		Add only 1 or 2 garments after washer has started.
	Adding detergent on top of load.	Add detergent, oxi products, and color-safe bleach to the
		bottom of the basket before adding the load items.

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