Cisco Systems OL-11303-01 manual Click Log out

Page 17

Chapter 1 Troubleshooting Access Issues for the Cisco Unified MeetingPlace Express System

Recovering the System Administrator Password Used in the End-User Interface and the Administration Console

Step 5 At the prompt, enter /root/.security/unimmunize.sh.

Step 6 At the prompt, enter passwd mpxadmin. This tells the server to set a new password for the user called mpxadmin.

Step 7 At the New password prompt, enter a new password. For security purposes, the password is displayed as a series of asterisks.

Note You may see a message that the password you entered is bad. Ignore this message.

Step 8 At the Retype new password prompt, re-enter the same password again.

Step 9 At the prompt, enter /root/.security/immunize.sh.

Step 10 On the desktop, click RedHat > Network Services.

Step 11 Click Log out.

Recovering the System Administrator Password Used in the End-User Interface and the Administration Console

If you forget the password that you created for the system administrator account, which is used in the End-User Interface and Administration Center, follow these steps to reset it:

Procedure

Step 1 Log in to the Cisco Unified MeetingPlace Express operating system as the mpxadmin user.

Step 2 At the password prompt, enter the mpxadmin password. (If you have forgotten the mpxadmin password, first follow the steps in the “Recovering the Password for the mpxadmin Account” section on page 1-2.)

The Cisco Unified MeetingPlace Express operating system desktop appears.

Step 3 Right-click on the desktop.

Step 4 From the menu, select New Terminal. This brings up a terminal session.

Step 5 At the prompt, enter userutil -p admin <newpassword>, where newpassword is the new password. This tells the server to set a new password for the End-User Interface and Administration Center user called admin.

Step 6 On the desktop, click RedHat > Network Services.

Step 7 Click Log out.

Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2

 

OL-11303-01

1-3

 

 

 

Page 16 Page 18
Image 17
Page 16 Page 18
Contents Text Part Number OL-11303-01 Corporate HeadquartersPage Copyright 2005-2006 Cisco Systems, Inc. All rights reserved Page N T E N T S Troubleshooting a Licensing Error Problem Audience PurposeEnd User Help OrganizationRelated Documentation Obtaining Documentation ConventionsConvention Description BoldCisco Product Security Overview Documentation FeedbackProduct Alerts and Field Notices Reporting Security Problems in Cisco ProductsCisco Technical Support & Documentation Website Obtaining Technical AssistanceObtaining Additional Publications and Information Submitting a Service RequestViii Procedure Recovering the Password for the root User AccountAt the prompt, enter /root/.security/immunize.sh Recovering the Password for the mpxadmin AccountAt the prompt, enter /root/.security/unimmunize.sh Click Log out Click Certificate Management Click Enable SSL Click Certificate Management Click Disable SSLOpenssl -in file1.crt -inform DER -out file2.crt Click Upload CertificatesClick Certificate Management Click Generate CSRs Troubleshooting a Failed Ldap Log On AttemptClick View Logs Backing Up Data, Archiving Data, Restoring Data, Backing Up DataRestoring Data Archiving DataMpxsys stop OL-11303-01 Tips for Failed Calls Common Telephone Issues Cisco Unified MeetingPlace ExpressEventlog -bmmddhhmm -emmddhhmm Undetected Key PressesDropped Calls Failed Incoming CallsDropped Packets Click System Configuration Click Call ConfigurationDead Air During Calls Click Audio Parameters Unable to Call OutOL-11303-01 Exception Codes Recommended Action Code Dec Hex Severity Display Text CommentsWarn 196953 0x30159 458916 0x700A4 2162712 0x210018 Module Numbers Internal Error Module Number System Component DescriptionImcclasssdbstester Before You Begin Swapping Out a Disk DriveSwapping Out a Disk Drive on a Cisco MCS File LocationsLocation Description Troubleshooting a Licensing Error ProblemTroubleshooting a Problem with the Web Page Not Coming Up D E IN-2
Top Page Image Contents