Cisco Systems OL-11303-01 manual Purpose, Audience

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Preface

This preface contains the following sections:

Purpose, page i

Audience, page i

Organization, page ii

Related Documentation, page ii

Conventions, page iii

Obtaining Documentation, page iii

Documentation Feedback, page iv

Cisco Product Security Overview, page iv

Product Alerts and Field Notices, page v

Obtaining Technical Assistance, page vi

Obtaining Additional Publications and Information, page vii

Purpose

The Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 provides the information you need to troubleshoot problems in the Cisco Unified MeetingPlace Express system.

Note This document only covers how to troubleshoot problems that do not occur in the Administration Center or End-User Interface. For information about troubleshooting problems that occur in the Administration Center or End-User Interface, see the “Related Documentation” section on page ii.

This guide does not describe how to install or upgrade your Cisco Unified MeetingPlace Express system, perform system administrator tasks in the Administration Center, or use the End-User Interface.

Audience

This guide is intended for system administrators only. It is not intended for end users.

Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2

 

OL-11303-01

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Contents Text Part Number OL-11303-01 Corporate HeadquartersPage Copyright 2005-2006 Cisco Systems, Inc. All rights reserved Page N T E N T S Troubleshooting a Licensing Error Problem Audience PurposeRelated Documentation OrganizationEnd User Help Bold ConventionsObtaining Documentation Convention DescriptionCisco Product Security Overview Documentation FeedbackProduct Alerts and Field Notices Reporting Security Problems in Cisco ProductsCisco Technical Support & Documentation Website Obtaining Technical AssistanceObtaining Additional Publications and Information Submitting a Service RequestViii Procedure Recovering the Password for the root User AccountAt the prompt, enter /root/.security/unimmunize.sh Recovering the Password for the mpxadmin AccountAt the prompt, enter /root/.security/immunize.sh Click Log out Click Upload Certificates Click Certificate Management Click Disable SSLClick Certificate Management Click Enable SSL Openssl -in file1.crt -inform DER -out file2.crtClick Certificate Management Click Generate CSRs Troubleshooting a Failed Ldap Log On AttemptClick View Logs Backing Up Data, Archiving Data, Restoring Data, Backing Up DataRestoring Data Archiving DataMpxsys stop OL-11303-01 Tips for Failed Calls Common Telephone Issues Cisco Unified MeetingPlace ExpressEventlog -bmmddhhmm -emmddhhmm Undetected Key PressesDropped Calls Failed Incoming CallsDead Air During Calls Click System Configuration Click Call ConfigurationDropped Packets Click Audio Parameters Unable to Call OutOL-11303-01 Exception Codes Recommended Action Code Dec Hex Severity Display Text CommentsWarn 196953 0x30159 458916 0x700A4 2162712 0x210018 Module Numbers Internal Error Module Number System Component DescriptionImcclasssdbstester Before You Begin Swapping Out a Disk DriveSwapping Out a Disk Drive on a Cisco MCS File LocationsLocation Description Troubleshooting a Licensing Error ProblemTroubleshooting a Problem with the Web Page Not Coming Up D E IN-2