Cisco Systems OL-11303-01 manual Troubleshooting a Licensing Error Problem, Location Description

Chapter 5 General Troubleshooting Tips for the Cisco Unified MeetingPlace Express System

Troubleshooting a Licensing Error Problem

Table 5-1	File Locations
Location		Description
/lat/bin		Contains most of the executable files
/var/mp		Contains most of the stderr and stdout
		files
/opt/cisco/meetingplace_express/application/logs		Contains most of the logs
/opt/cisco/meetingplace_express/application/versions		Contains a directory for each version
		installed
/opt/cisco/meetingplace_express/uninstaller		Contains the uninstall script
/opt/cisco/meetingplace_express/database/db-maintenance		Contains the backup, archive, and restore
		database scripts

Troubleshooting a Licensing Error Problem

Problem I’m trying to install a license and get an error that says “Sorry. Cannot enter the license at this time.” Why?

Solution The hostname that you entered during the product installation contains more than 32 characters. Use the net command to change the hostname of the system so that it contains 32 characters or less. See the Installation and Upgrade Guide for Cisco Unified MeetingPlace Express Release 1.2 for information about the net command.

Problem I am using Cisco Unified CallManager Release 5.x and whenever I try to subscribe to the Cisco Unified MeetingPlace Express service for the Cisco Unified IP Phone with the correct username and PIN, the login always fails. The phone screen shows an Authentication fails message. Why?

Solution This is a known bug. The workaround is to go into the Cisco Unified CallManager administration area, navigate to the Cisco Unified MeetingPlace Express service, make no changes, and click Update Subscriptions.

Note This problem does not occur with Cisco Unified CallManager Release 4.x and earlier.

Troubleshooting a Problem with Excessive Random E-Mails Being Sent

Problem The Cisco Unified MeetingPlace Express system is sending out excessive e-mails and this is crashing our e-mail and voice mail system. What can I do to stop this?

Solution The e-mails are generated by the cron script. The cron deamon sends an e-mail report of all its jobs to the e-mail address that is configured in the crontab file. To disable the e-mails, manually edit the crontab file and change the line with MAILTO to read MAILTO= “”

	Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2
OL-11303-01		5-11