Cisco Systems OL-11303-01 Conventions, Obtaining Documentation, Convention Description, Bold

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Preface

Conventions

Conventions

The following conventions are used in this guide:

Convention

Description

 

 

bold

Commands that you must enter exactly as shown.

 

 

italic

Arguments for which you supply values.

 

 

 

[

]

Elements that are optional.

 

 

string

A set of characters that you enter. Do not use quotation marks around the string

 

 

or the string will include the quotation marks.

 

 

screen

Information that appears on the screen.

 

 

 

^

 

Control key—for example, ^D means press the Control and D keys

 

 

simultaneously.

 

 

 

<

>

Nonprinting characters, such as passwords.

 

 

 

Tip This action saves time and is useful.

Note Contains important information.

Caution Be careful. This action can result in equipment damage or loss of data.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2

 

OL-11303-01

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Contents Text Part Number OL-11303-01 Corporate HeadquartersPage Copyright 2005-2006 Cisco Systems, Inc. All rights reserved Page N T E N T S Troubleshooting a Licensing Error Problem Audience PurposeOrganization Related DocumentationEnd User Help Obtaining Documentation ConventionsConvention Description BoldCisco Product Security Overview Documentation FeedbackProduct Alerts and Field Notices Reporting Security Problems in Cisco ProductsCisco Technical Support & Documentation Website Obtaining Technical AssistanceObtaining Additional Publications and Information Submitting a Service RequestViii Procedure Recovering the Password for the root User AccountRecovering the Password for the mpxadmin Account At the prompt, enter /root/.security/unimmunize.shAt the prompt, enter /root/.security/immunize.sh Click Log out Click Certificate Management Click Enable SSL Click Certificate Management Click Disable SSLOpenssl -in file1.crt -inform DER -out file2.crt Click Upload CertificatesClick Certificate Management Click Generate CSRs Troubleshooting a Failed Ldap Log On AttemptClick View Logs Backing Up Data, Archiving Data, Restoring Data, Backing Up DataRestoring Data Archiving DataMpxsys stop OL-11303-01 Tips for Failed Calls Common Telephone Issues Cisco Unified MeetingPlace ExpressEventlog -bmmddhhmm -emmddhhmm Undetected Key PressesDropped Calls Failed Incoming CallsClick System Configuration Click Call Configuration Dead Air During CallsDropped Packets Click Audio Parameters Unable to Call OutOL-11303-01 Exception Codes Recommended Action Code Dec Hex Severity Display Text CommentsWarn 196953 0x30159 458916 0x700A4 2162712 0x210018 Module Numbers Internal Error Module Number System Component DescriptionImcclasssdbstester Before You Begin Swapping Out a Disk DriveSwapping Out a Disk Drive on a Cisco MCS File LocationsLocation Description Troubleshooting a Licensing Error ProblemTroubleshooting a Problem with the Web Page Not Coming Up D E IN-2