Cisco Systems OL-11303-01 manual Copyright 2005-2006 Cisco Systems, Inc. All rights reserved

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Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2

Copyright © 2005-2006 Cisco Systems, Inc. All rights reserved.

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Contents Text Part Number OL-11303-01 Corporate HeadquartersPage Copyright 2005-2006 Cisco Systems, Inc. All rights reserved Page N T E N T S Troubleshooting a Licensing Error Problem Audience PurposeOrganization Related DocumentationEnd User Help Bold ConventionsObtaining Documentation Convention DescriptionCisco Product Security Overview Documentation FeedbackProduct Alerts and Field Notices Reporting Security Problems in Cisco ProductsCisco Technical Support & Documentation Website Obtaining Technical AssistanceObtaining Additional Publications and Information Submitting a Service RequestViii Procedure Recovering the Password for the root User AccountRecovering the Password for the mpxadmin Account At the prompt, enter /root/.security/unimmunize.shAt the prompt, enter /root/.security/immunize.sh Click Log out Click Upload Certificates Click Certificate Management Click Disable SSLClick Certificate Management Click Enable SSL Openssl -in file1.crt -inform DER -out file2.crtClick Certificate Management Click Generate CSRs Troubleshooting a Failed Ldap Log On AttemptClick View Logs Backing Up Data, Archiving Data, Restoring Data, Backing Up DataRestoring Data Archiving DataMpxsys stop OL-11303-01 Tips for Failed Calls Common Telephone Issues Cisco Unified MeetingPlace ExpressEventlog -bmmddhhmm -emmddhhmm Undetected Key PressesDropped Calls Failed Incoming CallsClick System Configuration Click Call Configuration Dead Air During CallsDropped Packets Click Audio Parameters Unable to Call OutOL-11303-01 Exception Codes Recommended Action Code Dec Hex Severity Display Text CommentsWarn 196953 0x30159 458916 0x700A4 2162712 0x210018 Module Numbers Internal Error Module Number System Component DescriptionImcclasssdbstester Before You Begin Swapping Out a Disk DriveSwapping Out a Disk Drive on a Cisco MCS File LocationsLocation Description Troubleshooting a Licensing Error ProblemTroubleshooting a Problem with the Web Page Not Coming Up D E IN-2