Cisco Systems OL-11303-01 manual Backing Up Data, Archiving Data, Restoring Data

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C H A P T E R 2

Backing Up, Archiving, and Restoring Data in Cisco Unified MeetingPlace Express

This chapter contains the following troubleshooting topics:

Backing Up Data, page 2-1

Archiving Data, page 2-2

Restoring Data, page 2-2

After reviewing this chapter, if you still have problems with Cisco Unified MeetingPlace Express, contact Cisco TAC. See the “Obtaining Technical Assistance” section on page vi for information on contacting Cisco TAC.

Backing Up Data

You can use the Cisco Unified MeetingPlace Express Administration Center to configure the system to automatically back up data.

If you choose to disable the automatic back up feature, you can still manually back up data. However, if you disable the automatic backup, be sure to only run one backup at a time.

To manually back up data, follow these steps:

Procedure

Step 1 Log in to the Cisco Unified MeetingPlace Express operating system as the mpxadmin user. Step 2 At the password prompt, enter the mpxadmin password.

The Cisco Unified MeetingPlace Express operating system desktop appears.

Step 3 Right-click on the desktop.

Step 4 From the menu, select New Terminal. This brings up a terminal session.

Step 5 Manually back up the data by entering the following:

sudo $MP_DATABASE/db-maintenance/backup.sh Step 6 On the desktop, click RedHat > Network Services. Step 7 Click Log out.

Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2

 

OL-11303-01

2-1

 

 

 

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Contents Text Part Number OL-11303-01 Corporate HeadquartersPage Copyright 2005-2006 Cisco Systems, Inc. All rights reserved Page N T E N T S Troubleshooting a Licensing Error Problem Audience PurposeOrganization Related DocumentationEnd User Help Obtaining Documentation ConventionsConvention Description BoldCisco Product Security Overview Documentation FeedbackProduct Alerts and Field Notices Reporting Security Problems in Cisco ProductsCisco Technical Support & Documentation Website Obtaining Technical AssistanceObtaining Additional Publications and Information Submitting a Service RequestViii Procedure Recovering the Password for the root User AccountRecovering the Password for the mpxadmin Account At the prompt, enter /root/.security/unimmunize.shAt the prompt, enter /root/.security/immunize.sh Click Log out Click Certificate Management Click Enable SSL Click Certificate Management Click Disable SSLOpenssl -in file1.crt -inform DER -out file2.crt Click Upload CertificatesClick Certificate Management Click Generate CSRs Troubleshooting a Failed Ldap Log On AttemptClick View Logs Backing Up Data, Archiving Data, Restoring Data, Backing Up DataRestoring Data Archiving DataMpxsys stop OL-11303-01 Tips for Failed Calls Common Telephone Issues Cisco Unified MeetingPlace ExpressEventlog -bmmddhhmm -emmddhhmm Undetected Key PressesDropped Calls Failed Incoming CallsClick System Configuration Click Call Configuration Dead Air During CallsDropped Packets Click Audio Parameters Unable to Call OutOL-11303-01 Exception Codes Recommended Action Code Dec Hex Severity Display Text CommentsWarn 196953 0x30159 458916 0x700A4 2162712 0x210018 Module Numbers Internal Error Module Number System Component DescriptionImcclasssdbstester Before You Begin Swapping Out a Disk DriveSwapping Out a Disk Drive on a Cisco MCS File LocationsLocation Description Troubleshooting a Licensing Error ProblemTroubleshooting a Problem with the Web Page Not Coming Up D E IN-2