Cisco Systems OL-11303-01 manual Click View Logs

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Chapter 1 Troubleshooting Access Issues for the Cisco Unified MeetingPlace Express System

Troubleshooting a Failed LDAP Log On Attempt

The entries for the Directory username and Password fields are correct. See the Configuration and Maintenance Guide for Cisco Unified MeetingPlace Express Release 1.2 for information about allowable values for each field.

Restart the Cisco Unified MeetingPlace Express server if you made any changes. If this does not correct the problem, follow the steps in the procedure below.

Procedure

Step 1 Log in to Cisco Unified MeetingPlace Express as the user called admin.

Note For information on logging in to Cisco Unified MeetingPlace Express, see the Installation and Upgrade Guide for Cisco Unified MeetingPlace Express Release 1.2.

Step 2 Capture the system information by following these steps:

a.In Cisco Unified MeetingPlace Express click Administration in the top menu bar.

b.On the left, click Services, then Logs, then View System Information Capture.

c.Enter the information into the form. In the Approximate event time field, enter a time that is about the time when you tried to log in using the LDAP mechanism.

d.Enter 10 in the Log capture window field.

e.Click View Logs.

f.At the pop-up message, click OK.

g.Save the file created by clicking Export to File.

Step 3 Forward the saved file to Cisco TAC.

If you are using Cisco Unified CallManager, remember the following:

Ensure that you can log in to the Cisco Unified CallManager Data Connection Directory.

For example, in Cisco Unified CallManager go to Programs > DC Directory Administration. Log in as the Directory Manager with the password that you specified in the Password field on the Cisco Unified MeetingPlace Express Usage Configuration page (Administration > System Configuration > Usage Configuration).

Ensure that the first time a user logs in to Cisco Unified MeetingPlace Express, he uses the End-User Interface.

Note When a user logs in for the first time, Cisco Unified MeetingPlace Express creates a profile for that user “on the fly.” A successful login (and the message Welcome “User”) means that the user’s profile was successfully created. If the user attempts to log in for the first time using the Telephone User Interface (TUI), the system will not create a profile.

Ensure that the user profile is not locked in Cisco Unified CallManager. (User profiles become locked after too many failed attempts to log in.)

Check the Cisco Unified MeetingPlace Express log in the following location: /opt/cisco/meetingplace_express/tomcat/current/logs/bounty.out

Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2

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Contents Corporate Headquarters Text Part Number OL-11303-01Page Copyright 2005-2006 Cisco Systems, Inc. All rights reserved Page N T E N T S Troubleshooting a Licensing Error Problem Purpose AudienceEnd User Help OrganizationRelated Documentation Conventions Obtaining DocumentationConvention Description BoldDocumentation Feedback Cisco Product Security OverviewReporting Security Problems in Cisco Products Product Alerts and Field NoticesObtaining Technical Assistance Cisco Technical Support & Documentation WebsiteSubmitting a Service Request Obtaining Additional Publications and InformationViii Recovering the Password for the root User Account ProcedureAt the prompt, enter /root/.security/immunize.sh Recovering the Password for the mpxadmin AccountAt the prompt, enter /root/.security/unimmunize.sh Click Log out Click Certificate Management Click Disable SSL Click Certificate Management Click Enable SSLOpenssl -in file1.crt -inform DER -out file2.crt Click Upload CertificatesTroubleshooting a Failed Ldap Log On Attempt Click Certificate Management Click Generate CSRsClick View Logs Backing Up Data Backing Up Data, Archiving Data, Restoring Data,Archiving Data Restoring DataMpxsys stop OL-11303-01 Common Telephone Issues Cisco Unified MeetingPlace Express Tips for Failed CallsUndetected Key Presses Eventlog -bmmddhhmm -emmddhhmmFailed Incoming Calls Dropped CallsDropped Packets Click System Configuration Click Call ConfigurationDead Air During Calls Unable to Call Out Click Audio ParametersOL-11303-01 Exception Codes Code Dec Hex Severity Display Text Comments Recommended ActionWarn 196953 0x30159 458916 0x700A4 2162712 0x210018 Internal Error Module Number System Component Description Module NumbersImcclasssdbstester Swapping Out a Disk Drive Before You BeginFile Locations Swapping Out a Disk Drive on a Cisco MCSTroubleshooting a Licensing Error Problem Location DescriptionTroubleshooting a Problem with the Web Page Not Coming Up D E IN-2