Cisco Systems OL-11303-01 manual Exception Codes

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C H A P T E R 4

Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Express

This chapter contains information about the exception codes used in the

Cisco Unified MeetingPlace Express system. After reviewing this chapter, if you still have problems with Cisco Unified MeetingPlace Express, contact Cisco TAC. See the “Obtaining Technical Assistance” section on page vi for information on contacting Cisco TAC.

Exception Codes

The Cisco Unified MeetingPlace Express system generates exception codes whenever there is an internal problem. There are many exception codes and they are not all documented here. Only the most meaningful codes and those that you can possibly fix are included.

To find these error codes, run the errorlog CLI command.

Table 4-1contains the most frequently seen and important exception codes for the

Cisco Unified MeetingPlace Express system.

Note Some exception codes are listed as a decimal number and others as a hexadecimal number. For clarification, both code numbers are listed.

Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2

 

OL-11303-01

4-1

 

 

 

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Contents Text Part Number OL-11303-01 Corporate HeadquartersPage Copyright 2005-2006 Cisco Systems, Inc. All rights reserved Page N T E N T S Troubleshooting a Licensing Error Problem Audience PurposeRelated Documentation OrganizationEnd User Help Bold ConventionsObtaining Documentation Convention DescriptionCisco Product Security Overview Documentation FeedbackProduct Alerts and Field Notices Reporting Security Problems in Cisco ProductsCisco Technical Support & Documentation Website Obtaining Technical AssistanceObtaining Additional Publications and Information Submitting a Service RequestViii Procedure Recovering the Password for the root User AccountAt the prompt, enter /root/.security/unimmunize.sh Recovering the Password for the mpxadmin AccountAt the prompt, enter /root/.security/immunize.sh Click Log out Click Upload Certificates Click Certificate Management Click Disable SSLClick Certificate Management Click Enable SSL Openssl -in file1.crt -inform DER -out file2.crtClick Certificate Management Click Generate CSRs Troubleshooting a Failed Ldap Log On AttemptClick View Logs Backing Up Data, Archiving Data, Restoring Data, Backing Up DataRestoring Data Archiving DataMpxsys stop OL-11303-01 Tips for Failed Calls Common Telephone Issues Cisco Unified MeetingPlace ExpressEventlog -bmmddhhmm -emmddhhmm Undetected Key PressesDropped Calls Failed Incoming CallsDead Air During Calls Click System Configuration Click Call ConfigurationDropped Packets Click Audio Parameters Unable to Call OutOL-11303-01 Exception Codes Recommended Action Code Dec Hex Severity Display Text CommentsWarn 196953 0x30159 458916 0x700A4 2162712 0x210018 Module Numbers Internal Error Module Number System Component DescriptionImcclasssdbstester Before You Begin Swapping Out a Disk DriveSwapping Out a Disk Drive on a Cisco MCS File LocationsLocation Description Troubleshooting a Licensing Error ProblemTroubleshooting a Problem with the Web Page Not Coming Up D E IN-2