Cisco Systems OL-11303-01 manual Organization, Related Documentation, End User Help

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Preface

Organization

Organization

This guide contains the following chapter:

Chapter 1, “Troubleshooting Access Issues for the Cisco Unified MeetingPlace Express System”

Chapter 2, “Backing Up, Archiving, and Restoring Data in Cisco Unified MeetingPlace Express”

Chapter 3, “Common Telephone Issues in Cisco Unified MeetingPlace Express”

Chapter 4, “Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Express”

Chapter 5, “General Troubleshooting Tips for the Cisco Unified MeetingPlace Express System”

Related Documentation

General Information

For complete information about all of the Cisco conferencing documentation, see the Guide to Cisco Unified Conferencing Documentation and Support at the following URL: http://www.cisco.com/en/US/products/ps6533/tsd_products_support_series_home.html

Installation and Upgrade

Information about installing and upgrading Cisco Unified MeetingPlace Express can be found in the Installation and Upgrade Guide for Cisco Unified MeetingPlace Express Release 1.2 at the following URL: http://www.cisco.com/en/US/products/ps6533/tsd_products_support_series_home.html

Configuration and Maintenance

If you want information about configuring and maintaining your Cisco Unified MeetingPlace Express system or about troubleshooting problems in the Administration Center, see one of the following:

Configuration and Maintenance Guide for Cisco Unified MeetingPlace Express Release 1.2 at the following URL: http://www.cisco.com/en/US/products/ps6533/tsd_products_support_series_home.html

Online help found in the Cisco Unified MeetingPlace Express Administration Center

End User Help

If you want information about using or troubleshooting the End-User Interface portion of the

Cisco Unified MeetingPlace Express system see one of the following:

User Guide for Cisco Unified MeetingPlace Express Release 1.2 at the following URL: http://www.cisco.com/en/US/products/ps6533/tsd_products_support_series_home.html

Online help found in the Cisco Unified MeetingPlace Express End-User Interface

User Guide for Microsoft Outlook Operating with Cisco Unified MeetingPlace Express Release 1.2 at the following URL: http://www.cisco.com/en/US/products/ps6533/tsd_products_support_series_home.html

Online help found in the Microsoft Outlook plug-in application that is used to schedule Cisco Unified MeetingPlace Express meetings

Help screens on your Cisco Unified IP Phone

Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2

 

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Contents Corporate Headquarters Text Part Number OL-11303-01Page Copyright 2005-2006 Cisco Systems, Inc. All rights reserved Page N T E N T S Troubleshooting a Licensing Error Problem Purpose AudienceEnd User Help OrganizationRelated Documentation Conventions Obtaining DocumentationConvention Description BoldDocumentation Feedback Cisco Product Security OverviewReporting Security Problems in Cisco Products Product Alerts and Field NoticesObtaining Technical Assistance Cisco Technical Support & Documentation WebsiteSubmitting a Service Request Obtaining Additional Publications and InformationViii Recovering the Password for the root User Account ProcedureAt the prompt, enter /root/.security/immunize.sh Recovering the Password for the mpxadmin AccountAt the prompt, enter /root/.security/unimmunize.sh Click Log out Click Certificate Management Click Disable SSL Click Certificate Management Click Enable SSLOpenssl -in file1.crt -inform DER -out file2.crt Click Upload CertificatesTroubleshooting a Failed Ldap Log On Attempt Click Certificate Management Click Generate CSRsClick View Logs Backing Up Data Backing Up Data, Archiving Data, Restoring Data,Archiving Data Restoring DataMpxsys stop OL-11303-01 Common Telephone Issues Cisco Unified MeetingPlace Express Tips for Failed CallsUndetected Key Presses Eventlog -bmmddhhmm -emmddhhmmFailed Incoming Calls Dropped CallsDropped Packets Click System Configuration Click Call ConfigurationDead Air During Calls Unable to Call Out Click Audio ParametersOL-11303-01 Exception Codes Code Dec Hex Severity Display Text Comments Recommended ActionWarn 196953 0x30159 458916 0x700A4 2162712 0x210018 Internal Error Module Number System Component Description Module NumbersImcclasssdbstester Swapping Out a Disk Drive Before You BeginFile Locations Swapping Out a Disk Drive on a Cisco MCSTroubleshooting a Licensing Error Problem Location DescriptionTroubleshooting a Problem with the Web Page Not Coming Up D E IN-2