Cisco Systems OL-11303-01 manual Troubleshooting a Failed Ldap Log On Attempt

Chapter 1 Troubleshooting Access Issues for the Cisco Unified MeetingPlace Express System

Troubleshooting a Failed LDAP Log On Attempt

Step 12 The system displays a dialog box stating that this will restart the server and to only proceed if you are sure. Click OK to upload the certificates, update the configuration, and restart the server.

If your system still does not enable SSL, the system may have overwritten the private keys that were created on the system during the initial Certificate Signing Request (CSR) generation. (This can happen if you generated new CSRs.) In this situation, the recovery steps are as follows:

Procedure

Step 1 Log in to Cisco Unified MeetingPlace Express.

Step 2 At the top of the page, click Administration.

Step 3 On the left side of the page:

a.Click Certificate Management.

b.Click Generate CSRs.

Step 4 Enter information in the fields.

Step 5 Click Generate CSRs.

The system generates new private keys and stores them in the /usr/local/enrollment directory.

Step 6 Send the new CSRs to the CA so that they can reissue the SSL certificates.

Step 7 After you receive the SSL certificates from the CA, go to the Enable SSL page and upload them.

Troubleshooting a Failed LDAP Log On Attempt

There are certain conditions in which users may have trouble logging in to

Cisco Unified MeetingPlace Express:

•If a single user is having an issue and if that user is using Cisco Unified CallManager LDAP integration and if the user cannot log in to the Cisco Unified CallManager user page, reset the password for that user in Cisco Unified CallManager. If the user still cannot log in, follow the steps in the procedure below.

•If a single user is having an issue and is using a third-party LDAP integration (such as Active Directory) and if the user cannot log in to the LDAP domain, reset the password for that user in the third-party LDAP integration. If the user still cannot log in, follow the steps in the procedure below.

•If all users are affected, check the LDAP configuration settings on the

Cisco Unified MeetingPlace Express Usage Configuration page (Administration > System Configuration > Usage Configuration). Ensure the following:

–The value in the LDAP URL field is correct and contains no empty spaces.

Tip To ensure that there are no empty spaces, delete the current entry and enter the LDAP value again.

Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2

OL-11303-01 1-5