Cisco Systems OL-11303-01 manual Troubleshooting a Licensing Error Problem

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Contents

C H A P T E R 3

C H A P T E R 4

C H A P T E R 5

I N D E X

Common Telephone Issues in Cisco Unified MeetingPlace Express				3-1
Tips for Failed Calls		3-1
Undetected Key Presses			3-2
Failed Incoming Calls			3-3
Dropped Calls	3-3
Dead Air During Calls			3-4
Dropped Packets		3-4
Unable to Call Out		3-5
Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Express					4-1
Exception Codes	4-1
Module Numbers		4-7
General Troubleshooting Tips for the Cisco Unified MeetingPlace Express System					9
Swapping Out a Disk Drive 9
Swapping Out a Disk Drive on a Cisco MCS 7825 10
Swapping Out a Disk Drive on a Cisco MCS 7835 or Cisco MCS 7845				10
File Locations	10
Troubleshooting a Licensing Error Problem 11
Troubleshooting a Problem with Excessive Random E-Mails Being Sent				11
Troubleshooting a Problem with the Web Page Not Coming Up 12

Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2

	vi	OL-11303-01

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Contents Corporate Headquarters Text Part Number OL-11303-01Page Copyright 2005-2006 Cisco Systems, Inc. All rights reserved Page N T E N T S Troubleshooting a Licensing Error Problem Purpose AudienceOrganization Related DocumentationEnd User Help Convention Description ConventionsObtaining Documentation BoldDocumentation Feedback Cisco Product Security OverviewReporting Security Problems in Cisco Products Product Alerts and Field NoticesObtaining Technical Assistance Cisco Technical Support & Documentation WebsiteSubmitting a Service Request Obtaining Additional Publications and InformationViii Recovering the Password for the root User Account ProcedureRecovering the Password for the mpxadmin Account At the prompt, enter /root/.security/unimmunize.shAt the prompt, enter /root/.security/immunize.sh Click Log out Openssl -in file1.crt -inform DER -out file2.crt Click Certificate Management Click Disable SSLClick Certificate Management Click Enable SSL Click Upload CertificatesTroubleshooting a Failed Ldap Log On Attempt Click Certificate Management Click Generate CSRsClick View Logs Backing Up Data Backing Up Data, Archiving Data, Restoring Data,Archiving Data Restoring DataMpxsys stop OL-11303-01 Common Telephone Issues Cisco Unified MeetingPlace Express Tips for Failed CallsUndetected Key Presses Eventlog -bmmddhhmm -emmddhhmmFailed Incoming Calls Dropped CallsClick System Configuration Click Call Configuration Dead Air During CallsDropped Packets Unable to Call Out Click Audio ParametersOL-11303-01 Exception Codes Code Dec Hex Severity Display Text Comments Recommended ActionWarn 196953 0x30159 458916 0x700A4 2162712 0x210018 Internal Error Module Number System Component Description Module NumbersImcclasssdbstester Swapping Out a Disk Drive Before You BeginFile Locations Swapping Out a Disk Drive on a Cisco MCSTroubleshooting a Licensing Error Problem Location DescriptionTroubleshooting a Problem with the Web Page Not Coming Up D E IN-2