Cisco Systems OL-11303-01 manual Swapping Out a Disk Drive, Before You Begin

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C H A P T E R 5

General Troubleshooting Tips for the

Cisco Unified MeetingPlace Express System

This chapter contains the following troubleshooting topics:

•Swapping Out a Disk Drive, page 5-9

•File Locations, page 5-10

•Troubleshooting a Licensing Error Problem, page 5-11

•Troubleshooting a Problem with Excessive Random E-Mails Being Sent, page 5-11

After reviewing this chapter, if you still have problems with Cisco Unified MeetingPlace Express, contact Cisco TAC. See the “Obtaining Technical Assistance” section on page vi for information on contacting Cisco TAC.

Swapping Out a Disk Drive

This section describes how to swap out a hard-disk drive on your Cisco MCS server. Each Cisco MCS server has multiple hard-disk drives so it is possible to continue using the

Cisco Unified MeetingPlace Express system if a hard-disk drive fails. However, there will be no redundancy and if the system goes down, you can lose your operating system, application, and data.

Before You Begin

Step 1 Determine the model number of your Cisco MCS server.

Step 2 Determine which hard-disk drive on your Cisco MCS server has failed.

Step 3 Order the replacement hard-disk drive. The replacement hard-disk drive must be the same model as the one it is replacing.

Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2

	OL-11303-01	5-9

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Contents Text Part Number OL-11303-01 Corporate HeadquartersPage Copyright 2005-2006 Cisco Systems, Inc. All rights reserved Page N T E N T S Troubleshooting a Licensing Error Problem Audience PurposeOrganization Related DocumentationEnd User Help Bold ConventionsObtaining Documentation Convention DescriptionCisco Product Security Overview Documentation FeedbackProduct Alerts and Field Notices Reporting Security Problems in Cisco ProductsCisco Technical Support & Documentation Website Obtaining Technical AssistanceObtaining Additional Publications and Information Submitting a Service RequestViii Procedure Recovering the Password for the root User AccountRecovering the Password for the mpxadmin Account At the prompt, enter /root/.security/unimmunize.shAt the prompt, enter /root/.security/immunize.sh Click Log out Click Upload Certificates Click Certificate Management Click Disable SSLClick Certificate Management Click Enable SSL Openssl -in file1.crt -inform DER -out file2.crtClick Certificate Management Click Generate CSRs Troubleshooting a Failed Ldap Log On AttemptClick View Logs Backing Up Data, Archiving Data, Restoring Data, Backing Up DataRestoring Data Archiving DataMpxsys stop OL-11303-01 Tips for Failed Calls Common Telephone Issues Cisco Unified MeetingPlace ExpressEventlog -bmmddhhmm -emmddhhmm Undetected Key PressesDropped Calls Failed Incoming CallsClick System Configuration Click Call Configuration Dead Air During CallsDropped Packets Click Audio Parameters Unable to Call OutOL-11303-01 Exception Codes Recommended Action Code Dec Hex Severity Display Text CommentsWarn 196953 0x30159 458916 0x700A4 2162712 0x210018 Module Numbers Internal Error Module Number System Component DescriptionImcclasssdbstester Before You Begin Swapping Out a Disk DriveSwapping Out a Disk Drive on a Cisco MCS File LocationsLocation Description Troubleshooting a Licensing Error ProblemTroubleshooting a Problem with the Web Page Not Coming Up D E IN-2