Avaya 4612 Call Park, Call Pickup and Directed Call Pickup, Parking a call at your extension

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Call Park

The Call Park feature lets you place a call on hold at your telephone for retrieval at any extension.

Parking a call at your extension

If your System Administrator has programmed one of the Line/Feature buttons to represent Call Park, press that button to initiate Call Park,

or

Press Trnsfr and dial the Call Park Access Code, then press Trnsfr again.

The call is parked at your extension.

Retrieving a parked call from another extension

1.With the handset off-hook, dial the Answer Back Access Code.

2.Dial the extension where you parked the call (usually your own extension).

If an intercept tone sounds, the parked call has been disconnected or retrieved by someone else.

Call Pickup and Directed Call Pickup

The Call Pickup feature lets you answer a call at your telephone for another extension in your call pickup group. Directed call pickup, if available, lets you pick up a call for a specific extension even if that extension is not part of your pickup group. Because these features may operate differently among customers, check your office procedures on picking up calls before performing the procedures below.

Answering a call placed to someone in your pickup group (when your phone is idle)

If your System Administrator has programmed one of the Line/Feature buttons to represent Call Pickup, press the Call Pickup Feature button,

or

Dial the Call Pickup Access Code.

The extension called stops ringing and you are connected to the call for pickup.

5-6Issue 1 July 2001

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Contents Definity Page Copyright and Legal Notices Copyright 2001, Avaya, Inc All Rights ReservedAcknowledgment Contents Call Handling Features Contents Retrieving Voice Messages IP Telephone Management Features Vi Issue 1 July Issue Date How to Use This Document About This DocumentPurpose Intended AudienceDocument Organization Symbolic Conventions Conventions UsedRelated Documentation/Training Typographic ConventionsAbout This Document Issue 1 July IP Telephone Description Introduction4612 IP Phone Page Page 4Issue 1 July Using Programmable Buttons2 Programmable Line/Feature ButtonsUsing the Display Screen Page Using the Display Screen3 Call-Handling Display ModeUpper Display Line Display Menu Mode Lower Display Line Line/Feature Button InformationCall Information Navigating Display Menus 4Issue 1 July Call Handling Features4 ConferenceAdding another party to a call Current call is placed on hold and you hear a dial toneHold Adding a held call to the current callDropping the last person added to the conference call Placing a call on holdMute RedialSpeakerphone Preventing the other person on the line from hearing youSpeaker/Mute indicator above the Speaker button goes off Changing from the speakerphone to the handsetTurning the speaker on during a call Turning the speaker off during a callTransfer Sending a call to another telephone6Issue 1 July IP Telephone Features Accessing IP Telephone FeaturesFeature List Definity FeaturesAbbreviated Dialing AD AccountAutomatic Callback Placing an Abbreviated Dialing callCanceling Automatic Callback Viewing the feature programmed on a Line/Feature buttonLine/Feature button assignment or telephone number displays Automatic IntercomCanceling Call Forwarding Call DisplayCall Forwarding Temporarily sending your calls to another phoneCall Park Call Pickup and Directed Call PickupParking a call at your extension Retrieving a parked call from another extensionUsing the Directory feature ConsultDirectory Drop a Person from a Conference Call ExclusionGroup Paging Hands Free Answer on IntercomUsing the Inspect feature Headset On/OffInspect Canceling Internal Auto Answer Internal Auto Answer Hands FreeLeave Word Calling Answering internal calls automaticallyCanceling a Leave Word Calling message Message Indicator light at the extension called goes onSpeaker indicator light activates Pause During Abbreviated DialingPriority Calling Program Abbreviated DialingPlacing a priority call Prog Message Enter number displaysMessage Change number? Yes=1 No=2 displays ThenRelease Press 1 . The message EnterPress 2 . The message Press Button to program displaysSelf-Administration Ringer OffTurning the ringer off Turning the ringer back onNext four features GrpPg for Group Page SAC for Display reverts to the first Select Feature menu Display confirms the button has not been reprogrammedMessage Button Programmed displays Canceling send all calls Confirmation tone indicates coverage cancellationSend All Calls Timer Stored Number ViewViewing elapsed time hours, minutes, seconds Associated telephone number displaysWhisper Page Activate Whisper Page AnswerWhisper Page Off Answering a Whisper Page callRetrieving Voice Messages Message RetrievalTo retrieve a message by dialing the voice mail system 2Issue 1 July IP Telephone Management Features Interpreting Ringer TonesFeedback Handset Tones Meaning Interpreting Indicator Lights Personalizing Your Telephones Ringing PatternSelecting a personalized ringing pattern Testing Your Phone Testing the telephones lights and displayLights and display return to normal operation Using a Headset or Specialized Handset IP Telephone-Compatible HeadsetsIP Telephone-Compatible Specialized Handsets Operating a HeadsetTroubleshooting Basic TroubleshootingPage Page Resetting and Power Cycling the IP Telephone Resetting your phonePower cycling the phone 6Issue 1 July

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