Avaya 4612 manual

Page 63

Basic Troubleshooting

Echo, noise or static when using a headset; handset operation works properly

Phone does not ring

Speakerphone does not operate

A feature does not work as indicated in the User Guide

All other IP Phone problems

Check the headset connection.

If the connection is secure, verify that you are using an approved headset, base unit and/or adapter, as described in the list of approved Avaya Communication compatible Headsets in Chapter 8 of this guide.

If you have a 4612 or 4624 IP Telephone, use the Menu to access the RngOf (Ringer Off) feature; if a carat (downward triangle) appears above that feature, your phone is set to not ring. To correct, press the softkey below RngOf; when the carat does not display, your ringer is active.

If "Ringer Off" is programmed on a Line/Feature button, that button's indicator light will appear as steady green; reactivate the ringer by pressing that Line/Feature button again.

Set your ringer volume to a higher level using the Up/Down Volume keys.

From another phone, place a call to your extension to test the above suggested solutions.

Ask your System Administrator if your Speakerphone has been disabled.

Verify the procedure and retry. For certain features, you must lift the handset first or place the phone off-hook.

See your Telephone System Administrator if the above action does not produce the desired result; your telephone system may have been specially programmed for certain features applicable only to your installation.

Contact your Telephone System Administrator.

Issue 1 July 2001 9-3

Image 63

Contents Definity Page Copyright 2001, Avaya, Inc All Rights Reserved Copyright and Legal NoticesAcknowledgment Contents Call Handling Features Contents Retrieving Voice Messages IP Telephone Management Features Vi Issue 1 July Intended Audience Issue Date How to Use This DocumentAbout This Document PurposeDocument Organization Typographic Conventions Symbolic ConventionsConventions Used Related Documentation/TrainingAbout This Document Issue 1 July IP Telephone Description Introduction4612 IP Phone Page Page 4Issue 1 July Using Programmable Buttons2 Programmable Line/Feature ButtonsUsing the Display Screen Page Using the Display Screen3 Call-Handling Display ModeUpper Display Line Display Menu Mode Lower Display Line Line/Feature Button InformationCall Information Navigating Display Menus 4Issue 1 July Current call is placed on hold and you hear a dial tone Call Handling Features4Conference Adding another party to a callPlacing a call on hold HoldAdding a held call to the current call Dropping the last person added to the conference callPreventing the other person on the line from hearing you MuteRedial SpeakerphoneTurning the speaker off during a call Speaker/Mute indicator above the Speaker button goes offChanging from the speakerphone to the handset Turning the speaker on during a callSending a call to another telephone Transfer6Issue 1 July Accessing IP Telephone Features IP Telephone FeaturesDefinity Features Feature ListPlacing an Abbreviated Dialing call Abbreviated Dialing ADAccount Automatic CallbackAutomatic Intercom Canceling Automatic CallbackViewing the feature programmed on a Line/Feature button Line/Feature button assignment or telephone number displaysTemporarily sending your calls to another phone Canceling Call ForwardingCall Display Call ForwardingRetrieving a parked call from another extension Call ParkCall Pickup and Directed Call Pickup Parking a call at your extensionUsing the Directory feature ConsultDirectory Hands Free Answer on Intercom Drop a Person from a Conference CallExclusion Group PagingUsing the Inspect feature Headset On/OffInspect Answering internal calls automatically Canceling Internal Auto AnswerInternal Auto Answer Hands Free Leave Word CallingPause During Abbreviated Dialing Canceling a Leave Word Calling messageMessage Indicator light at the extension called goes on Speaker indicator light activatesPriority Calling Program Abbreviated DialingPlacing a priority call Message Enter number displays ProgThen Message Change number? Yes=1 No=2 displaysButton to program displays ReleasePress 1 . The message Enter Press 2 . The message PressTurning the ringer back on Self-AdministrationRinger Off Turning the ringer offNext four features GrpPg for Group Page SAC for Display reverts to the first Select Feature menu Display confirms the button has not been reprogrammedMessage Button Programmed displays Canceling send all calls Confirmation tone indicates coverage cancellationSend All Calls Associated telephone number displays TimerStored Number View Viewing elapsed time hours, minutes, secondsWhisper Page Answer Whisper Page ActivateAnswering a Whisper Page call Whisper Page OffRetrieving Voice Messages Message RetrievalTo retrieve a message by dialing the voice mail system 2Issue 1 July Interpreting Ringer Tones IP Telephone Management FeaturesFeedback Handset Tones Meaning Interpreting Indicator Lights Personalizing Your Telephones Ringing PatternSelecting a personalized ringing pattern Testing Your Phone Testing the telephones lights and displayLights and display return to normal operation IP Telephone-Compatible Headsets Using a Headset or Specialized HandsetOperating a Headset IP Telephone-Compatible Specialized HandsetsBasic Troubleshooting TroubleshootingPage Page Resetting your phone Resetting and Power Cycling the IP TelephonePower cycling the phone 6Issue 1 July

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