Avaya 4612 manual Priority Calling, Program Abbreviated Dialing, Placing a priority call

Priority Calling

The Priority Calling feature lets you place an internal call with a distinctive ring (usually a 3-burst ring) to indicate your call needs immediate attention.

Placing a priority call

1.If your System Administrator has programmed one of the Line/Feature buttons to represent Priority Calling, press that button,

or

Press Menu, then press the softkey below PCall, or

Dial the Priority Calling Access Code.

2.Dial the extension and wait for the person to answer.

The extension called receives three ring tones and the message "Priority" displays.

If your call is not answered, you can redirect it to a person on coverage. While the phone is ringing, press the Line/Feature button your System Administrator has designated as the Go to Cover button.

Changing a regular call into a priority call (when you hear a call waiting ringback tone)

When you hear the ringback tone indicating the phone is in use, stay on the line and follow the steps above for placing a priority call using the Menu and appropriate softkey, or by pressing the designated Line/Feature button; note that you cannot use an access code after dialing an extension. If you still receive a call waiting ringback tone, hang up and place the priority call again in a few minutes.

Program Abbreviated Dialing

To be programmable for abbreviated dialing, a Line/Feature button or softkey must be administered for the Abbreviated Dialing feature. Note that two separate procedures follow for programming Abbreviated Dialing numbers — one for programming Line/Feature buttons for abbreviated dialing, and one for programming softkeys for abbreviated dialing.

5-12Issue 1 July 2001