Samsung DCS KEYSET manual Call Processing, System Hold, Exclusive Hold, Hold Recall

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Samsung DCS

Keyset User Guide

Call Processing

System Hold

•When you are connected to a call, press the HOLD key. The call will go on hold and flash green at your keyset. If this call appears on a line key at other keysets, it will flash red at those keysets.

•To take the call off hold, press the flashing key and the green light will go steady green again. Resume conversation.

Note: While on a call, pressing a line key, route key or a flashing CALL key will automatically put your first call on hold and connect you to the new call. See Auto- matic Hold under Customising Your Keyset.

Exclusive Hold

To place an outside call on hold at your phone so that other users cannot get it:

•Press the HOLD key twice. The call will flash green on your key- set and this line will show a steady red light on other keysets.

•To retrieve the call, press the flashing green line key.

Note: Internal calls are always placed on exclusive hold.

Hold Recall

If you leave a call on hold longer than the hold timer, it will recall your extension. The key that the call appears on will have a slow flashing amber light.

•When your phone rings, lift the handset or press the ANS/RLS key to answer the recall.

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Contents Samsung Publication Information EU Declaration of Conformity Rtte EU Declaration of Conformity see previous Page Contents Samsung DCS Keyset User Guide Convenience Features Paging and MessagingCustomising Your Keyset Add-On Module Things You Should Know Your DCS Keyphone SystemYour DCS Keyset Call Indications Speakerphone Volume ControlsSystem Tones in the UK Hot KeypadName Call Other ANS Selecting Key Features Using MenusSystem Access Codes Labelling Programmable Keys LCD 24B Keyset LayoutLCD 12B Keyset Layout Hold KEY Pullout Directory Tray LCD 6B Keyset LayoutAdd-On Module AOM Layout Making An Outside Call Outside CallsSending a Flash Answering An Outside CallUniversal Answer Device Recall Dial ToneBusy Line Queuing With Callback Internal Calls Calling Other ExtensionsAnswering Internal Calls Busy Extension Callback Voice Announce ModeCalling Your System Operator Busy Extension Camp-OnBarge-in On An Extension Hold Recall Call ProcessingSystem Hold Exclusive HoldRetrieving Calls Held At Another Extension Consultation HoldTransferring Calls Call Waiting Transfer With Camp-OnConference Calls Leaving a ConferenceTo drop a party from your conference call 600 Forwarding CallsForward No Answer Group Call Pickup Extension Call PickupSamsung DCS Keyset User Guide Speed Dialling Dialling FeaturesProgramming Personal Speed Dial Numbers One-Touch Speed Dialling Save Number With Redial Last Number RedialChain Dialling Automatic Redial/RetryPulse To Tone Changeover Recording a Voice Dialler Name Voice DiallerPlacing a Voice Dialler Call Paging and Messaging Making An InternalMaking An External Meet Me Page / Meet Me Answer AllSetting a Message Indication Call ParkTo retrieve a parked call Returning Messages Cancelling MessagesMessages 11-20 are blank for new messages Programmed MessagesTo set a message To cancel this messageOne-Time DND Convenience FeaturesTo cancel DND Do Not Disturb DNDBackground Music Appointment Reminder/Alarm ClockTo set alarms MuteTo Answer an Alarm To cancel any alarms you have setAnswering the Doorphone Calling the Doorphone/Room Monitor Boss/Secretary HotlineGroup Listening Locking Your Keyset Account CodesMaking Ohva Calls Off-Hook Voice Announcing OhvaOhva Reject In/Out of GroupReceiving Ohva Calls Ohva BlockPage Change Your Passcode Set Answer ModeCustomising Your Keyset Select Ring ToneHeadset Operation Automatic HoldKey Confirmation Tone Rejoining aRing Preference Directory Information Display FeaturesSetting Extension Names Call Progress DisplaysPress the Trsf key to store the name Personal Speed Dial Names Dial By DirectoryTo dial by directory Display Number Dialled Call Duration TimerAuto Timer Timer FunctionViewing Message Indications Call CostAdding Extenders to Key Assignments Alarm Reminder MessagesPress the Trsf key to store the data and exit programming Saving the Clip Number Calling Line Identification Presentation ClipSelecting Your Clip Display Viewing the Next Clip CallFrom an idle keyset Redialling a Saved Clip NumberStoring a Clip Number Inquire Clip Park/Hold InformationIf you are on a call Reviewing Past Clip CallsLCR With Clear Add-On Module Personal Speed Dial Numbers Samsung DCS Keyset User Guide Page Code Feature Changed System Access CodesSystem Access Codes