Samsung DCS KEYSET manual Consultation Hold, Retrieving Calls Held At Another Extension

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If you do not answer this recall within a pre-programmed period of time, it will go to the system operator.

Consultation Hold

When you are talking on an outside line and it is necessary to consult with another extension:

1.Press the TRSF key and receive transfer dial tone. Your call is placed on transfer hold.

2.Dial the extension number.

3.Consult with the internal party.

4.Press the TRSF key to return to the outside party or hang up to transfer the outside call to the extension.

Note: Repeatedly pressing the TRSF key will repeatedly toggle between the outside caller and internal extension.

Retrieving Calls Held At Another Extension

When a line is on hold and it appears on your keyset, press the line key with the red flashing light.

When a line is on hold and it does not appear on your keyset, dial 12 followed by the line number or extension number of the extension that placed the call on hold.

Note:

•This feature is not available for calls put on Exclusive Hold at an extension (see above).

•If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialling.

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Contents Samsung Publication Information EU Declaration of Conformity Rtte EU Declaration of Conformity see previous Page Contents Samsung DCS Keyset User Guide Paging and Messaging Convenience FeaturesCustomising Your Keyset Add-On Module Your DCS Keyphone System Things You Should KnowYour DCS Keyset Call Indications Volume Controls SpeakerphoneHot Keypad System Tones in the UKSelecting Key Features Using Menus Name Call Other ANSSystem Access Codes LCD 24B Keyset Layout Labelling Programmable KeysLCD 12B Keyset Layout LCD 6B Keyset Layout Hold KEY Pullout Directory TrayAdd-On Module AOM Layout Outside Calls Making An Outside CallAnswering An Outside Call Universal Answer DeviceRecall Dial Tone Sending a FlashBusy Line Queuing With Callback Calling Other Extensions Internal CallsAnswering Internal Calls Voice Announce Mode Busy Extension CallbackBusy Extension Camp-On Calling Your System OperatorBarge-in On An Extension Call Processing System HoldExclusive Hold Hold RecallConsultation Hold Retrieving Calls Held At Another ExtensionTransferring Calls Transfer With Camp-On Call WaitingLeaving a Conference Conference CallsTo drop a party from your conference call Forwarding Calls 600Forward No Answer Extension Call Pickup Group Call PickupSamsung DCS Keyset User Guide Dialling Features Speed DiallingProgramming Personal Speed Dial Numbers One-Touch Speed Dialling Last Number Redial Save Number With RedialAutomatic Redial/Retry Chain DiallingPulse To Tone Changeover Voice Dialler Recording a Voice Dialler NamePlacing a Voice Dialler Call Making An Internal Paging and MessagingMaking An External All Meet Me Page / Meet Me AnswerCall Park Setting a Message IndicationTo retrieve a parked call Cancelling Messages Returning MessagesProgrammed Messages Messages 11-20 are blank for new messagesTo cancel this message To set a messageConvenience Features To cancel DNDDo Not Disturb DND One-Time DNDAppointment Reminder/Alarm Clock To set alarmsMute Background MusicTo cancel any alarms you have set To Answer an AlarmAnswering the Doorphone Boss/Secretary Hotline Calling the Doorphone/Room MonitorGroup Listening Account Codes Locking Your KeysetOff-Hook Voice Announcing Ohva Making Ohva CallsIn/Out of Group Receiving Ohva CallsOhva Block Ohva RejectPage Set Answer Mode Customising Your KeysetSelect Ring Tone Change Your PasscodeAutomatic Hold Headset OperationRejoining a Key Confirmation ToneRing Preference Display Features Setting Extension NamesCall Progress Displays Directory InformationPress the Trsf key to store the name Dial By Directory Personal Speed Dial NamesTo dial by directory Call Duration Timer Auto TimerTimer Function Display Number DialledCall Cost Viewing Message IndicationsAlarm Reminder Messages Adding Extenders to Key AssignmentsPress the Trsf key to store the data and exit programming Calling Line Identification Presentation Clip Selecting Your Clip DisplayViewing the Next Clip Call Saving the Clip NumberRedialling a Saved Clip Number Storing a Clip NumberInquire Clip Park/Hold Information From an idle keysetReviewing Past Clip Calls If you are on a callLCR With Clear Add-On Module Personal Speed Dial Numbers Samsung DCS Keyset User Guide Page Changed System Access Codes Code FeatureSystem Access Codes