Avaya 555-233-784 manual Basic Troubleshooting Chart, Problem/Symptom Suggested Solution

Telephone Management and Troubleshooting

Basic Troubleshooting Chart

Problem/Symptom Suggested Solution

Phone does not activate after connecting it the first time.

Unless your System Administrator has already initialized your telephone, you might experience a delay of several minutes before it becomes operational. Upon plug-in, your telephone immediately begins downloading its operational software, its IP Address, and any special features programmed by your System Administrator from the server to which it is connected. Report any delay of more than 10 minutes to your System Administrator.

Phone does not activate after a	Allow a few minutes for re-initialization after unplugging,
power interruption.	powering down the phone, server problems, or other
	power interruption causes.
Phone worked earlier but does	Contact your System Administrator.
not currently seem to work.
Speaker does not operate.	Ask your System Administrator if your Speaker was
	disabled.
Phone does not ring.	Use the Up/Down Volume keys to set your ringer volume
	to a higher level.
	From another phone, place a call to your extension to test
	this suggested solution.
Display shows an error/	Most messages involve server/phone interaction.
informational message.	If you are on a call and the display suddenly shows
	“Discovering...,” the network connection between the
	telephone and the call server was interrupted, but your call
	stayed connected. The telephone automatically starts to
	re-register with the call server, but until re-registration
	succeeds, you do not have access to switch features and
	functionality such as Transfer, or to administered Feature
	buttons.
	If you cannot resolve the problem based on the message
	received, contact your System Administrator for resolution.
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76 4610SW IP Telephone User Guide