Avaya 555-233-784 manual Troubleshooting 4610SW Applications, Problem/Symptom Suggested Resolution

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Telephone Management and Troubleshooting

Troubleshooting 4610SW Applications

Problem/Symptom	Suggested Resolution

GENERAL:

A feature does not work as indicated in this guide, or does not work as it had previously worked.

You are logging on to a new telephone and your old data and settings are not being displayed.

Verify the procedure and retry.

Check below to troubleshoot the specific application with which you are working.

Ensure that any options have not been changed. Contact your System Administrator if these actions do not produce the desired result.

Your new telephone is not retrieving data from the same location as your original telephone, or you need to provide a User Name and Password. Follow the procedure in Setting the Automatic Backup Option to administer your current telephone with the necessary parameters. If this procedure does not solve the problem, contact your System Administrator.

PHONE APPLICATION:Please review the previous section, Basic Troubleshooting Chart.

SPEED DIAL APPLICATION:

You cannot dial out using any Speed Dial button.

You cannot add an entry to the Speed Dial list.

Verify that all call appearances (incoming/outgoing lines) are not already in use. If all lines are in use, wait until a line is available to make your call.

You have 48 Speed Dial entries, the maximum allowed. You must delete at least one entry before adding a new entry.

CALL LOG APPLICATION:	Check that all call appearances (incoming/outgoing
You cannot dial out after selecting	Check that all call appearances (incoming/outgoing
a Call Log entry.	lines) are not already in use. If all lines are in use, wait
	until a line is available to make your call.
You cannot add an entry to the	You have 48 Speed Dial entries, the maximum allowed.
Speed Dial list.	You must delete at least one entry before adding a new
	entry.
Dialing from this application does	Your administrator must administer settings for the
not go through.	Enhanced Dialing feature beyond the defaults.
The Call Log is empty.	Many events can clear the Call Log, including power
	failures, restarting the telephone after logging off, etc.
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Contents 4610SW IP Telephone User Guide Avaya Inc All Rights Reserved About This Guide Using the Speed Dial Application 4610SW IP Telephone Options Index Overview Issue Date and Change HistoryAbout This Guide Intended AudienceHow to Use This Document Document OrganizationConventions Used Typographic Conventions Symbolic ConventionsRelated Documentation ConferenceAbout This Guide 10 4610SW IP Telephone User Guide Introducing Your 4610SW IP Telephone Introduction4610SW IP Telephone 4610SW IP Telephone 4610SW IP Telephone Button/Feature Descriptions Callout Number Feature Name DescriptionIndicator Indicator muted Dialing PadNavigating Application Screens Phone/ExitOptions Feature is on/active Light Gray 4610SW IP Telephone Applications Phone ApplicationSpeed Dial Application Web Access Application Optional Call Log Application4610SW Telephone Options Push Feature Automatic Backup/Retrieval FeatureAdditional 4610SW Functionality Page Using Your 4610SW IP Telephone Call AppearancesMaking Calls Manual Dialing Automatic DialingLast number dialed is automatically redialed Redialing using a list of the last three numbers calledRedialing the last number called Call Log entry is created for this callDialing a party using a Speed Dial button Number of the selected person dials automaticallySelected Call Log displays Associated Call Detail screen displaysCall Handling Features Receiving CallsConference HoldIcon on the current line changes to the Soft Hold icon Mute SpeakerCall is now active Transfer Changing from the Speaker to the handset or headsetRetrieving a Voice Mail Message Logging Off the PhoneLogging Extension entryPage Using the Speed Dial Application Entering Characters Using the DialpadEntering Data on Speed Dial Screens Editing During or After Entry Name Entry Example Adding a Speed Dial Button Updating Speed Dial Button Label Information Prompt Select entry to edit. displaysIf you want to Deleting a Speed Dial Button LabelPrompt Select label to delete. displays ThenUsing the Call Log Application About the Call LogViewing a Call Log If you want to ThenAdding a Call Log Entry to a Speed Dial Button Selected entry’s Detail screen displays Deleting Call Log EntriesDeleting a Single Call Log Entry No deletion occurs and the Call Log’s Main screen displaysDeleting All Entries from a Call Log Prompt Press Delete again to confirm. displaysEntries are removed. The Call Log’s Main screen displays Page Using the Web Access Application Web Access Authentication Navigating Web PagesPrevious application or options screen displays Navigating the Home Page and Other Standard-Size Web Pages Home page displaysEntering Text on Web Pages Any characters entered are removedAlpha mode Adding a Speed Dial Button for a Web Site Telephone Number 4610SW IP Telephone Options Accessing the Options Main Menus First of four Options Main screens displaysSetting the Redial Option This is the default settingApplication Options Setting the Phone Screen on Answer? Option Setting the Phone Screen on Calling? OptionSetting the Display Call Timers? Option Setting the Message Display RateDefault rate is Slow Setting Visual Alerting Personal Ringing OptionsFourth Options Main screen displays Status Screen Viewing Options Viewing IP Address StatusViewing Interface Status Viewing Quality of Service QoS StatusViewing the Network Audio Quality Viewing Miscellaneous StatusFeature Button Labeling Changing the Display ContrastSecond Options Main screen displays Then Select Relabel Feature buttons Select View default labelsSelect Restore default labels Feature Button Labeling screen re-displays Logging Off the 4610SW IP TelephoneBackup/Restore Options Display prompts for entry of your passwordReinstating the Phone After a Log Off Settings Saved During a Backup Setting the Automatic Backup OptionRetrieving and Restoring Data from a Backup File Setting changes from Disabled to EnabledBackup/Restore Options 66 4610SW IP Telephone User Guide No change is made and the FTP Settings Main screen last FTP Password Input screen displays. The top display areaPrompts FTP Password Selecting a Display LanguageSelect either Yes softkey Changing a Phone/PC Ethernet Interface Third Options Main screen redisplaysPage Headsets and Handsets Headsets for 4600 Series IP TelephonesHandset Connector Type Ordering Code Handsets for 4600 Series IP TelephonesTelephone Management Troubleshooting Interpreting Ringer TonesRinging Incoming Tones Meaning Feedback Handset Tones MeaningInterpreting Display Icons Testing Your PhoneTesting the Telephones Lights and Display Icon MeaningBasic Troubleshooting Chart Problem/Symptom Suggested SolutionContact your System Administrator Troubleshooting 4610SW Applications Problem/Symptom Suggested ResolutionResetting and Power Cycling the IP Telephone Resetting Your PhonePower Cycling the Phone Index Numerical82 4610SW IP Telephone User Guide Right/Left buttons Paging indicator Password 84 4610SW IP Telephone User Guide