Avaya 555-233-784 manual Contact your System Administrator

Page 77

Basic Troubleshooting Chart

Problem/Symptom

Suggested Solution (continued)

 

 

Characters do not appear on the Display screen.

Audio quality is poor, specifically, you hear an echo while using a handset, static, sudden silences (gaps in speech), clipped or garbled speech, etc.

No dial tone.

A feature does not work as indicated in this guide (for example, the Redial button doesn’t operate as described).

See “Phone does not activate after connecting it the first time.”

Check all lines into the phone to ensure that it is properly connected.

Check the power source to ensure that your telephone is receiving power.

Perform the following Test procedure: with the telephone idle (on-hook), press and release the Mute button, then press the following numbers on the dialpad: 8 3 7 8 # (which stands for TEST). The display should indicate the self-test has started, then report if the test was successful or failed. If nothing appears on the display, and the phone is receiving power, your phone may need to be replaced. If these suggested solutions do not resolve the problem, reset or power cycle the phone with your System Administrator’s assistance.

Various potential network problems may be causing the problem.

Access the Network Audio Quality screen (described in Viewing the Network Audio Quality in Chapter 6: 4610SW IP Telephone Options) to provide your System Administrator with specific information related to this problem.

Contact your LAN Administrator with as complete a description of the problem as possible.

Check that both the handset and line cords into the phone are securely connected. Note that there might be a slight operational delay if you unplug and reconnect the phone. Reset or power cycle the phone with your System Administrator’s assistance. (See the section titled Resetting and Power Cycling the IP Telephone for details.) Contact your System Administrator if the above steps do not produce the desired result.

Verify the procedure and retry. For certain features, you must lift the handset first or place the phone off-hook. Contact your System Administrator if the above action does not produce the desired result. Your telephone system might have been specially programmed for certain features applicable only to your installation.

All other IP Phone problems.

Contact your System Administrator.

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Contents 4610SW IP Telephone User Guide Avaya Inc All Rights Reserved About This Guide Using the Speed Dial Application 4610SW IP Telephone Options Index About This Guide Issue Date and Change HistoryOverview Intended AudienceConventions Used How to Use This DocumentDocument Organization Related Documentation Symbolic ConventionsTypographic Conventions ConferenceAbout This Guide 10 4610SW IP Telephone User Guide 4610SW IP Telephone Introducing Your 4610SW IP TelephoneIntroduction 4610SW IP Telephone Indicator 4610SW IP Telephone Button/Feature Descriptions CalloutNumber Feature Name Description Dialing Pad Indicator mutedOptions Navigating Application ScreensPhone/Exit Feature is on/active Light Gray Speed Dial Application 4610SW IP Telephone ApplicationsPhone Application 4610SW Telephone Options Web Access Application OptionalCall Log Application Additional 4610SW Functionality Push FeatureAutomatic Backup/Retrieval Feature Page Making Calls Using Your 4610SW IP TelephoneCall Appearances Automatic Dialing Manual DialingRedialing the last number called Redialing using a list of the last three numbers calledLast number dialed is automatically redialed Call Log entry is created for this callNumber of the selected person dials automatically Dialing a party using a Speed Dial buttonAssociated Call Detail screen displays Selected Call Log displaysReceiving Calls Call Handling FeaturesIcon on the current line changes to the Soft Hold icon ConferenceHold Call is now active MuteSpeaker Changing from the Speaker to the handset or headset TransferLogging Off the Phone Retrieving a Voice Mail MessageExtension entry LoggingPage Entering Data on Speed Dial Screens Using the Speed Dial ApplicationEntering Characters Using the Dialpad Editing During or After Entry Name Entry Example Adding a Speed Dial Button Prompt Select entry to edit. displays Updating Speed Dial Button Label InformationPrompt Select label to delete. displays Deleting a Speed Dial Button LabelIf you want to ThenAbout the Call Log Using the Call Log ApplicationIf you want to Then Viewing a Call LogAdding a Call Log Entry to a Speed Dial Button Deleting a Single Call Log Entry Deleting Call Log EntriesSelected entry’s Detail screen displays No deletion occurs and the Call Log’s Main screen displaysEntries are removed. The Call Log’s Main screen displays Deleting All Entries from a Call LogPrompt Press Delete again to confirm. displays Page Using the Web Access Application Previous application or options screen displays Web Access AuthenticationNavigating Web Pages Home page displays Navigating the Home Page and Other Standard-Size Web PagesAny characters entered are removed Entering Text on Web PagesAlpha mode Adding a Speed Dial Button for a Web Site Telephone Number 4610SW IP Telephone Options First of four Options Main screens displays Accessing the Options Main MenusApplication Options Setting the Redial OptionThis is the default setting Setting the Phone Screen on Calling? Option Setting the Phone Screen on Answer? OptionDefault rate is Slow Setting the Display Call Timers? OptionSetting the Message Display Rate Fourth Options Main screen displays Setting Visual AlertingPersonal Ringing Options Viewing IP Address Status Status Screen Viewing OptionsViewing the Network Audio Quality Viewing Quality of Service QoS StatusViewing Interface Status Viewing Miscellaneous StatusSecond Options Main screen displays Feature Button LabelingChanging the Display Contrast Select Restore default labels Then Select Relabel Feature buttonsSelect View default labels Logging Off the 4610SW IP Telephone Feature Button Labeling screen re-displaysReinstating the Phone After a Log Off Backup/Restore OptionsDisplay prompts for entry of your password Setting the Automatic Backup Option Settings Saved During a BackupSetting changes from Disabled to Enabled Retrieving and Restoring Data from a Backup FileBackup/Restore Options 66 4610SW IP Telephone User Guide Prompts FTP Password FTP Password Input screen displays. The top display areaNo change is made and the FTP Settings Main screen last Selecting a Display LanguageSelect either Yes softkey Third Options Main screen redisplays Changing a Phone/PC Ethernet InterfacePage Headsets for 4600 Series IP Telephones Headsets and HandsetsHandsets for 4600 Series IP Telephones Handset Connector Type Ordering CodeInterpreting Ringer Tones Telephone Management TroubleshootingFeedback Handset Tones Meaning Ringing Incoming Tones MeaningTesting the Telephones Lights and Display Testing Your PhoneInterpreting Display Icons Icon MeaningProblem/Symptom Suggested Solution Basic Troubleshooting ChartContact your System Administrator Problem/Symptom Suggested Resolution Troubleshooting 4610SW ApplicationsResetting Your Phone Resetting and Power Cycling the IP TelephonePower Cycling the Phone Numerical Index82 4610SW IP Telephone User Guide Right/Left buttons Paging indicator Password 84 4610SW IP Telephone User Guide
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