Avaya 15-601076 manual Call Appearance Keys, ∙ a Bridged Appearance, ∙ a Line Appearance

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The Telephone:

1.1 Call Appearance Keys

Normally, the first page of the main call handling screen contains three keys set as 'Call Appearance' keys. These are allocated to you by your system administrator and are indicated as a=, b= and c=. An underscored call appearance key (e.g. a=) indicates that the line is active.

Your system administrator can allocate a Call Appearance key with:

∙A Bridged Appearance

A bridged appearance key matches the status and operation of the call appearance key on a pre-defined colleague’s phone. Hence, you can pick-up, make and receive calls on behalf of your colleague.

∙A Line Appearance

An IP Office exchange line (but not IP lines) can be allocated to you such that the status of that line is displayed and you can use the line appearance key to make and receive calls.

∙Call Coverage Appearance

A call coverage appearance key alerts you when a pre-defined colleague is receiving a call. The covered user does not need to be using call appearance keys. Hence, you can pick-up calls on behalf of your colleague.

For details of Bridged, Line and Call Coverage Appearance keys set-up and their operation, refer the IP Office Key and Lamp Operation manual.

Having more than two Call Appearance keys is very useful. When holding a call, you can answer or make another call and then switch between calls, transfer or conference. If you are set to receive call waiting indication, the waiting call is shown against the next Call Appearance key.

CAUTION

∙Although the system administrator can replace the Call Appearance Keys with Bridged, Line and Call Coverage Appearance` Keys, this would severely restrict the use of features such as conference and transfer.

It is for this reason that it is strongly recommended that all Call Appearance keys remain at their default settings.

2410/5410 Phone	Page 9
IP Office	15-601076 Issue 06a (16 July 2009)

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Contents 2410/5410 Phone User Guide IP Office2410/5410 Phone IP Office Contents Page Chapter Telephone Page Telephone Call Handling Buttons · Hold· Drop 2410/5410 Phone IP Office ∙ a Bridged Appearance Call Appearance Keys∙ a Line Appearance ∙ Call Coverage AppearanceLogging On Call Appearance Key IconsNo User Logging OffDisplay Chapter Call Handling Call Handling Default ringing cadences areAnswering a Call To answer an incoming callClearing a Call Making a CallTo manually make a call To automatically make a callTo clear a headset call ∙ Press Headset Headset WorkingTo manually make a call Press Headset To automatically make a call Press HeadsetTo change from the speakerphone to the handset SpeakerphoneTo change from the handset to the speakerphone To end a speakerphone callRedial Speed DialTo redial previously dialed number To redial the last number dialedHold MuteTo prevent the other person on the line from hearing you To put an existing call on holdTransfer Conference MessageTo add another party to a call Press Conference Page Chapter Using Speed Dials Using Speed Dials To add a new speed dial Adding a New Speed DialDeleting a Speed Dial Dialling a Speed Dial NumberTo dial a speed dial number To delete a speed dialEditing a Speed Dial Converting Logs to Speed DialsTo edit a speed dial Page Chapter Using the Call Log Using the Call Log Using the Call LogTo set which calls are logged Setting Which Calls are LoggedMaking Calls from the Call Log Viewing the Call LogTo view the call log To make calls from the all Call LogSaving a Call Log Entry to Your Speed Dial List Deleting a Call Log EntryErasing All Logged Calls Page Chapter Using Visual Voice Using Visual Voice Listen to Voicemail To add a covering message to the copied voicemailPress Pre-Rec Voicemail Transfer Send a VoicemailPress Voice To transfer the call to another mailboxTo change your Mailbox password Changing Your Mailbox PasswordPress Password Changing Your GreetingTo view or change the current email alert status Email AlertsChapter Changing Options Changing Ring Options Changing OptionsTo change the ringer sound To use the Message Lamp for ringing alertsCall Log Setup Adjusting the Display ContrastTo adjust the display contrast MiscellaneousLanguage Using Self TestTo perform a self test To change the languageAutomatic Gain Control AGC Default Phone/Erase All SettingsPage Chapter Function Keys Function Keys ∙ Programming your own functions∙ Changing the labels of the Function Keys Name Description Toggles Function Key ProgrammingPark Yes User Group Number Dial Flash Hook Flash Shorthand Programming Mode Admin PagesAdmin1 Press Admin or Admin 1. See Display Key Programming Longhand Programming ModeTo change the function key labels Changing Function Key LabelsPage Chapter System Features Ring Back System FeaturesCall Forwarding Following options are available for call forwardingDivert To use Follow-Me-Here from another extensionTo use Follow-Me-To from your home extension Parking Calls Do Not DisturbPrivate Call VoicemailFollowing options are available for voicemail Default Short Codes Index 2410/5410 Phone IP Office 2410/5410 Phone IP Office 2410/5410 Phone IP Office