Cisco Systems DOC-7813565= Obtaining Technical Assistance, Cisco.com, Technical Assistance Center

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Preface

Obtaining Technical Assistance

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

		Cisco IP Phone Productivity Services Administrator’s Guide
		Cisco IP Phone Productivity Services Administrator’s Guide
	78-13565-01			xiii
	78-13565-01			xiii

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Contents Cisco IP Phone Productivity Services User Guide Cisco IP Phone Productivity Services User Guide CalendarView MailView Contacts Synchronization Using Cisco IP Phone Productivity Services Validation Error Page Audience PrefaceChapter Title Description OrganizationConventions Related DocumentationConvention Description World Wide Web Obtaining DocumentationDocumentation CD-ROM Documentation Feedback Ordering DocumentationCisco.com Obtaining Technical AssistanceTechnical Assistance Center Contacting TAC by Using the Cisco TAC Website Understanding Cisco IP Phone Productivity Services 0944 06/08/01 CalendarView0944 06/08/01 1004 MailViewRelated Topics Contacts SynchronizationSubscribing to Cisco IP Phone Productivity Services Click Configure your Cisco IP Phone Services Click Continue Description Required Using Cisco IP Phone Productivity Services Navigating Cisco IP Phone Services Navigating Cisco IP Phone ServicesTips for Using the LCD Display Accessing Cisco IP Phone Productivity Services How Login Works Logging in to Cisco IP Phone Productivity ServicesCalendarView, 3 MailView or 4 Contacts Synchronization If you are using someone else’s Cisco IP Phone Ending a Session Using CalendarView Calendar View Main Menu See Checking New New Meetings Menu Checking New MeetingsChecking Your Schedule for Today, Today’s Schedule Menu Checking Your Schedule for Today63379 Checking New Meetings, Checking Your Weekly Schedule, 10 Weekly Schedule Menu Checking Your Weekly Schedule11 Current Week Menu Related Topics 13 Viewing Select a Date Viewing Your Schedule for a Specific DateSetting Your Meeting Reminder 14 Setting Meeting Display Criteria Select either 1 By Pager/Email or 2 By Phone display Logging in to MailView Using MailView16 MailView Main Menu 17 MailView Login Screen Changing your MailView Login18 Meeting Reminder Setting Completed Checking your Cisco Unity Voice Mail 20 MailView Main Menu 22 Date Sort/Read Sort Display Using MailView’s Options for Cisco Unity Voice Mail Voice Mail Options Instructions Back up and make corrections Checking your E-mail 24 MailView Main Menu Mail Select 4 Contacts Synchronization in one of two ways Using Contacts Synchronization27 Setting Options for Contacts Synchronization Related Topics 78-13565-01 Common Questions about Do I Have to Enter My Login PIN Every Time?Service Subscription Parameters Error Why Can’t I Access Cisco IP Phone Productivity Services?Meeting Reminder Not Displaying Host Not Found Error Authentication ErrorPhone Hangs On Requesting Validation Error Why Can’t I Connect to MailView?Sending Error Can’t Connect To Mail Server UserName or Password ErrorCan’t Play Voice Mail Deleting ErrorReply Mail Not Delivered as Voice Mail D E IN-2