Cisco Systems DOC-7813565= manual Can’t Connect To Mail Server, UserName or Password Error

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Chapter 4 Common Questions about Cisco IP Phone Productivity Services

Why Can’t I Connect to MailView?

Can’t Connect To Mail Server

Q.) I received the error message:

Can’t connect to the Mail Server (ip Port: port). Change your setting in the Call Manager User pages.

A.) You may have specified incorrect URLs in the service parameters.

1.Go to your Cisco IP Phone Options Menu page and check that you entered the correct service parameters for URL1 or URL2 for access to the external mail server (see the “Subscribing to Cisco IP Phone Productivity Services” section on page 2-1).

2.Check with your system administrator that the URLs that you entered contain the proper IMAP port number.

Note MailView uses URL1 and URL2 in the service description in Figure 2-2. For URL1 and URL2, use :0 for the default port number or use :xxx for the custom port number.

3.Make any required corrections to the URLs in the Cisco IP Phone Options Menu page and click Subscribe.

UserName or Password Error

Q.) I know that my UserId and password are correct. Why does MailView give me this error?

Error UserName (user) and/or Password (pin) are incorrect.

A.)You are connected to the ip port but the mail server has rejected the password or PIN.

1.Verify that your current password is correct.

2.If you are still having problems, contact your system administrator.

		Cisco IP Phone Productivity Services User Guide
		Cisco IP Phone Productivity Services User Guide
	78-13565-01			4-5
	78-13565-01			4-5

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Contents Cisco IP Phone Productivity Services User Guide Cisco IP Phone Productivity Services User Guide CalendarView MailView Contacts Synchronization Using Cisco IP Phone Productivity Services Validation Error Page Audience PrefaceChapter Title Description OrganizationConventions Related DocumentationConvention Description World Wide Web Obtaining DocumentationDocumentation CD-ROM Documentation Feedback Ordering DocumentationCisco.com Obtaining Technical AssistanceTechnical Assistance Center Contacting TAC by Using the Cisco TAC Website Understanding Cisco IP Phone Productivity Services 0944 06/08/01 CalendarView0944 06/08/01 1004 MailViewRelated Topics Contacts SynchronizationSubscribing to Cisco IP Phone Productivity Services Click Configure your Cisco IP Phone Services Click Continue Description Required Using Cisco IP Phone Productivity Services Navigating Cisco IP Phone Services Navigating Cisco IP Phone ServicesTips for Using the LCD Display Accessing Cisco IP Phone Productivity Services How Login Works Logging in to Cisco IP Phone Productivity ServicesCalendarView, 3 MailView or 4 Contacts Synchronization If you are using someone else’s Cisco IP Phone Ending a Session Using CalendarView Calendar View Main Menu See Checking New New Meetings Menu Checking New MeetingsChecking Your Schedule for Today, Today’s Schedule Menu Checking Your Schedule for Today63379 Checking New Meetings, Checking Your Weekly Schedule, 10 Weekly Schedule Menu Checking Your Weekly Schedule11 Current Week Menu Related Topics 13 Viewing Select a Date Viewing Your Schedule for a Specific DateSetting Your Meeting Reminder 14 Setting Meeting Display Criteria Select either 1 By Pager/Email or 2 By Phone display Logging in to MailView Using MailView16 MailView Main Menu 17 MailView Login Screen Changing your MailView Login18 Meeting Reminder Setting Completed Checking your Cisco Unity Voice Mail 20 MailView Main Menu 22 Date Sort/Read Sort Display Using MailView’s Options for Cisco Unity Voice Mail Voice Mail Options Instructions Back up and make corrections Checking your E-mail 24 MailView Main Menu Mail Select 4 Contacts Synchronization in one of two ways Using Contacts Synchronization27 Setting Options for Contacts Synchronization Related Topics 78-13565-01 Common Questions about Do I Have to Enter My Login PIN Every Time?Service Subscription Parameters Error Why Can’t I Access Cisco IP Phone Productivity Services?Meeting Reminder Not Displaying Host Not Found Error Authentication ErrorPhone Hangs On Requesting Validation Error Why Can’t I Connect to MailView?Sending Error Can’t Connect To Mail Server UserName or Password ErrorCan’t Play Voice Mail Deleting ErrorReply Mail Not Delivered as Voice Mail D E IN-2