Cisco Systems DOC-7813565= Why Can’t I Connect to MailView?, Validation Error, Sending Error

Page 66

Chapter 4 Common Questions about Cisco IP Phone Productivity Services

Why Can’t I Connect to MailView?

Why Can’t I Connect to MailView?

Use the following topics to clear errors you may encounter using MailView:

•Validation Error, page 4-4

•Sending Error, page 4-4

•Can’t Connect To Mail Server, page 4-5

•UserName or Password Error, page 4-5

•Can’t Play Voice Mail, page 4-6

•Reply Mail Not Delivered as Voice Mail, page 4-6

•Deleting Error, page 4-6

Validation Error

Q.) When accessing MailView, I receive the following error message:

Validation Error.

A.) Contact your system administrator to restart the UMClient Service.

Sending Error

Q.) I received the error message:

Sending error. Filename: filename IP:ip Port: port.

A.) The cache directory may not have the correct permissions. Contact your system administrator to correct the problem.

	Cisco IP Phone Productivity Services User Guide
4-4	78-13565-01

Image 66

Contents Cisco IP Phone Productivity Services User Guide Cisco IP Phone Productivity Services User Guide CalendarView MailView Contacts Synchronization Using Cisco IP Phone Productivity Services Validation Error Page Preface AudienceOrganization Chapter Title DescriptionRelated Documentation ConventionsConvention Description Obtaining Documentation World Wide WebDocumentation CD-ROM Ordering Documentation Documentation FeedbackObtaining Technical Assistance Cisco.comTechnical Assistance Center Contacting TAC by Using the Cisco TAC Website Understanding Cisco IP Phone Productivity Services CalendarView 0944 06/08/01MailView 0944 06/08/01 1004Contacts Synchronization Related TopicsSubscribing to Cisco IP Phone Productivity Services Click Configure your Cisco IP Phone Services Click Continue Description Required Using Cisco IP Phone Productivity Services Navigating Cisco IP Phone Services Navigating Cisco IP Phone ServicesTips for Using the LCD Display Accessing Cisco IP Phone Productivity Services Logging in to Cisco IP Phone Productivity Services How Login WorksCalendarView, 3 MailView or 4 Contacts Synchronization If you are using someone else’s Cisco IP Phone Ending a Session Using CalendarView Calendar View Main Menu See Checking New Checking New Meetings New Meetings MenuChecking Your Schedule for Today, Checking Your Schedule for Today Today’s Schedule Menu63379 Checking New Meetings, Checking Your Weekly Schedule, Checking Your Weekly Schedule 10 Weekly Schedule Menu11 Current Week Menu Related Topics Viewing Your Schedule for a Specific Date 13 Viewing Select a DateSetting Your Meeting Reminder 14 Setting Meeting Display Criteria Select either 1 By Pager/Email or 2 By Phone display Using MailView Logging in to MailView16 MailView Main Menu Changing your MailView Login 17 MailView Login Screen18 Meeting Reminder Setting Completed Checking your Cisco Unity Voice Mail 20 MailView Main Menu 22 Date Sort/Read Sort Display Using MailView’s Options for Cisco Unity Voice Mail Voice Mail Options Instructions Back up and make corrections Checking your E-mail 24 MailView Main Menu Mail Using Contacts Synchronization Select 4 Contacts Synchronization in one of two ways27 Setting Options for Contacts Synchronization Related Topics 78-13565-01 Do I Have to Enter My Login PIN Every Time? Common Questions aboutWhy Can’t I Access Cisco IP Phone Productivity Services? Service Subscription Parameters ErrorMeeting Reminder Not Displaying Authentication Error Host Not Found ErrorPhone Hangs On Requesting Why Can’t I Connect to MailView? Validation ErrorSending Error UserName or Password Error Can’t Connect To Mail ServerDeleting Error Can’t Play Voice MailReply Mail Not Delivered as Voice Mail D E IN-2