Cisco Systems DOC-7813565= Authentication Error, Host Not Found Error, Phone Hangs On Requesting

Page 65

Chapter 4 Common Questions about Cisco IP Phone Productivity Services

Why Can’t I Access Cisco IP Phone Productivity Services?

Authentication Error

Q.) I received a message:

Authentication error.

A.) The Virtual Directories may have the wrong permissions.

Contact your administration to check the permissions.

Host Not Found Error

Q.) I received a message:

Host is not found.

A.) The host name is used in the services URL. The DNS is not set up to resolve the host name address to an IP address.

Contact your administrator to have the DNS set up.

Phone Hangs On “Requesting...”

Q.) My phone displays:

Requesting...

for a long time.

A.)The server for the Cisco IP Phone Productivity Services is busy servicing other requests. Press the Cancel soft key and retry.

 

 

Cisco IP Phone Productivity Services User Guide

 

 

 

 

 

 

78-13565-01

 

 

4-3

 

 

 

Image 65
Contents Cisco IP Phone Productivity Services User Guide Cisco IP Phone Productivity Services User Guide CalendarView MailView Contacts Synchronization Using Cisco IP Phone Productivity Services Validation Error Page Audience PrefaceChapter Title Description OrganizationConventions Related DocumentationConvention Description Documentation CD-ROM Obtaining DocumentationWorld Wide Web Documentation Feedback Ordering DocumentationTechnical Assistance Center Obtaining Technical AssistanceCisco.com Contacting TAC by Using the Cisco TAC Website Understanding Cisco IP Phone Productivity Services 0944 06/08/01 CalendarView0944 06/08/01 1004 MailViewRelated Topics Contacts SynchronizationSubscribing to Cisco IP Phone Productivity Services Click Configure your Cisco IP Phone Services Click Continue Description Required Using Cisco IP Phone Productivity Services Navigating Cisco IP Phone Services Navigating Cisco IP Phone ServicesTips for Using the LCD Display Accessing Cisco IP Phone Productivity Services How Login Works Logging in to Cisco IP Phone Productivity ServicesCalendarView, 3 MailView or 4 Contacts Synchronization If you are using someone else’s Cisco IP Phone Ending a Session Using CalendarView Calendar View Main Menu See Checking New New Meetings Menu Checking New MeetingsChecking Your Schedule for Today, Today’s Schedule Menu Checking Your Schedule for Today63379 Checking New Meetings, Checking Your Weekly Schedule, 10 Weekly Schedule Menu Checking Your Weekly Schedule11 Current Week Menu Related Topics 13 Viewing Select a Date Viewing Your Schedule for a Specific DateSetting Your Meeting Reminder 14 Setting Meeting Display Criteria Select either 1 By Pager/Email or 2 By Phone display Logging in to MailView Using MailView16 MailView Main Menu 17 MailView Login Screen Changing your MailView Login18 Meeting Reminder Setting Completed Checking your Cisco Unity Voice Mail 20 MailView Main Menu 22 Date Sort/Read Sort Display Using MailView’s Options for Cisco Unity Voice Mail Voice Mail Options Instructions Back up and make corrections Checking your E-mail 24 MailView Main Menu Mail Select 4 Contacts Synchronization in one of two ways Using Contacts Synchronization27 Setting Options for Contacts Synchronization Related Topics 78-13565-01 Common Questions about Do I Have to Enter My Login PIN Every Time?Meeting Reminder Not Displaying Why Can’t I Access Cisco IP Phone Productivity Services?Service Subscription Parameters Error Phone Hangs On Requesting Authentication ErrorHost Not Found Error Sending Error Why Can’t I Connect to MailView?Validation Error Can’t Connect To Mail Server UserName or Password ErrorReply Mail Not Delivered as Voice Mail Deleting ErrorCan’t Play Voice Mail D E IN-2