Cisco Systems DOC-7813565= manual Contacting TAC by Using the Cisco TAC Website

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Preface

Obtaining Technical Assistance

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

•P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

•P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

•P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

•P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.

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Contents Cisco IP Phone Productivity Services User Guide Cisco IP Phone Productivity Services User Guide CalendarView MailView Contacts Synchronization Using Cisco IP Phone Productivity Services Validation Error Page Preface AudienceOrganization Chapter Title DescriptionRelated Documentation ConventionsConvention Description Documentation CD-ROM Obtaining DocumentationWorld Wide Web Ordering Documentation Documentation FeedbackTechnical Assistance Center Obtaining Technical AssistanceCisco.com Contacting TAC by Using the Cisco TAC Website Understanding Cisco IP Phone Productivity Services CalendarView 0944 06/08/01MailView 0944 06/08/01 1004Contacts Synchronization Related TopicsSubscribing to Cisco IP Phone Productivity Services Click Configure your Cisco IP Phone Services Click Continue Description Required Using Cisco IP Phone Productivity Services Navigating Cisco IP Phone Services Navigating Cisco IP Phone ServicesTips for Using the LCD Display Accessing Cisco IP Phone Productivity Services Logging in to Cisco IP Phone Productivity Services How Login WorksCalendarView, 3 MailView or 4 Contacts Synchronization If you are using someone else’s Cisco IP Phone Ending a Session Using CalendarView Calendar View Main Menu See Checking New Checking New Meetings New Meetings MenuChecking Your Schedule for Today, Checking Your Schedule for Today Today’s Schedule Menu63379 Checking New Meetings, Checking Your Weekly Schedule, Checking Your Weekly Schedule 10 Weekly Schedule Menu11 Current Week Menu Related Topics Viewing Your Schedule for a Specific Date 13 Viewing Select a DateSetting Your Meeting Reminder 14 Setting Meeting Display Criteria Select either 1 By Pager/Email or 2 By Phone display Using MailView Logging in to MailView16 MailView Main Menu Changing your MailView Login 17 MailView Login Screen18 Meeting Reminder Setting Completed Checking your Cisco Unity Voice Mail 20 MailView Main Menu 22 Date Sort/Read Sort Display Using MailView’s Options for Cisco Unity Voice Mail Voice Mail Options Instructions Back up and make corrections Checking your E-mail 24 MailView Main Menu Mail Using Contacts Synchronization Select 4 Contacts Synchronization in one of two ways27 Setting Options for Contacts Synchronization Related Topics 78-13565-01 Do I Have to Enter My Login PIN Every Time? Common Questions aboutMeeting Reminder Not Displaying Why Can’t I Access Cisco IP Phone Productivity Services?Service Subscription Parameters Error Phone Hangs On Requesting Authentication ErrorHost Not Found Error Sending Error Why Can’t I Connect to MailView?Validation Error UserName or Password Error Can’t Connect To Mail ServerReply Mail Not Delivered as Voice Mail Deleting ErrorCan’t Play Voice Mail D E IN-2