Cisco Systems 7970 Using a Shared Line, Remote-in-Use Icon, Sharing Call Information and Barging

Using a Shared Line

Your system administrator might ask you to use a shared line if you:

•Have multiple phones and want one phone number

•Share call-handling tasks with co-workers

•Handle calls on behalf of a manager

Understanding Shared Lines

Remote-in-Use Icon

The remote-in-use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears.

Sharing Call Information and Barging

Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the Privacy topic, below, for exceptions.)

When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See Adding Yourself to a Shared-Line Call, page 36.

Privacy

If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents coworkers from barging your calls. See Preventing Others from Viewing or Barging a Shared-Line Call, page 38.

Note The maximum number of calls that a shared line supports can vary by phone.

Adding Yourself to a Shared-Line Call

Depending on how your phone is configured, you can add yourself to a call on a shared line using either Barge or cBarge.

If you want to...	Then...
See if the shared line is	Look for the remote-in-use icon		next to a red line button	.
in use
View details about	Press the red line button	for the remote-in-use line. All non-private calls
current calls on the	appear in the call activity area of the touchscreen.
shared line
36				OL-10776-01