Cisco Systems 7970 Understanding Lines vs. Calls, Understanding Feature Availability, Shared Line

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Understanding Lines vs. Calls

To avoid confusion about lines and calls, refer to these descriptions:

•Lines—Each corresponds to a directory number that others can use to call you. Your phone can

support up to eight lines. To see your phone lines, look at the right side of your touchscreen. You have as many lines as you have directory numbers and phone line icons: .

•Calls—Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

Understanding Line and Call Icons

Your phone displays icons to help you determine the line and call state.

Icon	Line or call state	Description

	On-hook line	No call activity on this line.

	Off-hook line	You are dialing a number or an outgoing call is ringing.

	Connected call	You are connected to the other party.

	Ringing call	A call is ringing on one of your lines.

	Call on hold	You have put the call on hold. See Using Hold and Resume, page 26.

	Remote-in-use	Another phone that shares your line has a connected call. See Using a
		Shared Line, page 36.

	Authenticated call	See Making and Receiving Secure Calls, page 40.

	Encrypted call	See Making and Receiving Secure Calls, page 40.

Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.

22	OL-10776-01

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Contents Including License and Warranty Page Common Phone Tasks Button Icons Contents Using a Handset, Headset, and Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index OL-10776-01 Using this Guide Getting StartedIf you want to Then Safety and Performance Information Finding Additional InformationWaarschuwing Belangrijke Veiligheidsinstructies Varoitus Tärkeitä TurvallisuusohjeitaWarnung Wichtige Sicherheitshinweise Avvertenza Importanti Istruzioni Sulla SicurezzaAviso Instruções Importantes DE Segurança Varning! Viktiga SäkerhetsanvisningarOL-10776-01 GEM Disse Anvisninger OL-10776-01 Page Regulations ActivityWhen connecting cables Using an External Power SupplyPower Outage Accessibility Features Using External DevicesConnecting Your Phone Registering with Taps Adjusting the FootstandAdjusting the Handset Rest Headset InformationAudio Quality Subjective to the User An Overview of Your Phone Understanding Buttons and HardwareDescription Using Mute, Accessing Your UserUsing a Handset, Headset Options Web PagesUnderstanding Touchscreen Features Understanding Feature Buttons and Menus,To choose a Do thisUnderstanding Feature Buttons and Menus Understanding the Help System on Your PhoneIcon Line or call state Description Understanding Feature AvailabilityUnderstanding Lines vs. Calls Shared Line,For more information Basic Call HandlingPlacing a Call-Basic Options If you want to Then SeePAB service Placing a Call-Additional OptionsCorporate Answer or Answering a CallIf you want to Then For more information, see AnswerOr EndCall Using Hold and ResumeEnding a Call If you want toUsing Mute Switching Between Multiple CallsViewing Multiple Calls Transferring Calls Forwarding All Calls to Another Number Choose Forward all callsMaking Conference Calls Standard Conference CallsMeet-Me Conference Calls Press ConfList Starting or Joining a Meet-Me Conference Call Speed Dialing Options web pages. See Subscribing to Phone Services,Advanced Call Handling To the User Options Web Pages,Picking Up a Redirected Call on Your Phone Sharing Call Information and Barging Using a Shared LineRemote-in-Use Icon PrivacyCBarge Press PrivateTips Storing and Retrieving Parked Calls Making and Receiving Secure Calls Tracing Suspicious CallsPrioritizing Critical Calls If you ThenUsing Cisco Extension Mobility Logging Out of Hunt Groups TipUsing a Handset, Headset, and Speakerphone Obtaining a HeadsetUsing AutoAnswer Choose Change the Ring Settings for your phone Using Phone SettingsCustomizing Rings and Message Indicators User Preferences RingsCustomizing the Touchscreen Using Call Logs and Directories Using Call LogsMissed Calls, Placed Calls, or Received Calls Missed Calls , Placed Calls , or Received Calls Using Corporate Directory on Your Phone Corporate Directory exact name can varyAccessing Voice Messages Customizing Rings and Message Indicators,Logging In to the User Options Web Pages Accessing Your User Options Web PagesProcedure Tips for Navigating the User Options PagesSubscribing to Phone Services Using a Shared Line, Understanding Additional Configuration OptionsSubscribing to Phone Services If you Then For more informationSee Using Cisco Extension Mobility Using Cisco Extension MobilitySee Using AutoAnswer, Advanced Call HandlingSymptom Explanation Troubleshooting Your PhoneGeneral Troubleshooting Join failsViewing Phone Administration Data Using the Quality Reporting ToolIf you are asked to Then Cisco One-Year Limited Hardware Warranty Terms Duration of Hardware WarrantyReplacement, Repair, or Refund Policy for Hardware To Receive a Return Materials Authorization RMA NumberOL-10776-01 Index OL-10776-01 Page OL-10776-01 Taps OL-10776-01 Page USA

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