Cisco Systems 7970 warranty Storing and Retrieving Parked Calls

Page 47

Storing and Retrieving Parked Calls

You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, a phone at a co-worker’s desk or in a conference room). You can park a call by using these methods:

•Call Park—Use the Park softkey to store the call. Your phone displays the call park number where the system stored your call. You must record this number and then use the same number to retrieve the call.

•Directed Call Park—Use the Transfer softkey to direct the call to a specific directed call park number that you dial or speed dial. To retrieve the call from a directed call park number, you must dial the park retrieval prefix and then dial or speed dial the same directed call park number.

You can use a Directed Call Park button to speed dial the directed call park number and to monitor whether a directed call park number is occupied or available.

If you want to...

Then...

 

 

 

 

 

 

 

Store an active call

1.

During a call, press Park. (You may need to press the more softkey to

using Call Park

 

see Park.)

 

 

 

 

2.

Note the call park number displayed on your phone screen.

 

 

3.

Hang up.

 

 

 

 

 

Retrieve a parked call

Enter the call park number from any Cisco Unified IP Phone in your

 

network to connect to the call.

 

 

 

 

 

 

 

Direct and store an

1.

During a call, press Transfer.

 

 

active call at a directed

2.

Press the

(Directed Call Park button) with the park-unoccupied

call park number

 

icon

to speed dial the directed call park number. A blinking

 

 

 

 

Directed Call Park button

and the park-occupied icon

indicate

 

 

that the directed call park number is not available.

 

 

3.

Press Transfer again to finish storing the call.

 

 

 

Retrieve a parked call

From any phone in the network, enter the park retrieval prefix and dial the

from a directed call

directed call park number. Or after entering the park retrieval prefix, press

park number

the

(Directed Call Park button) with the park-occupied icon

.

 

 

 

 

 

 

 

Tips

•You have a limited amount of time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details.

•Your system administrator can assign Directed Call Park buttons to available line buttons on your phone or on your Cisco Unified IP Phone Expansion Module 7914.

•You can dial directed call park numbers if you do not have Directed Call Park buttons on your phone. However, you will not be able to see the status of the directed call park number.

Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)

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Contents Including License and Warranty Page Common Phone Tasks Button Icons Contents Using a Handset, Headset, and Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index OL-10776-01 If you want to Then Using this GuideGetting Started Finding Additional Information Safety and Performance InformationVaroitus Tärkeitä Turvallisuusohjeita Waarschuwing Belangrijke VeiligheidsinstructiesAvvertenza Importanti Istruzioni Sulla Sicurezza Warnung Wichtige SicherheitshinweiseVarning! Viktiga Säkerhetsanvisningar Aviso Instruções Importantes DE SegurançaOL-10776-01 GEM Disse Anvisninger OL-10776-01 Page Activity RegulationsPower Outage When connecting cablesUsing an External Power Supply Using External Devices Accessibility FeaturesConnecting Your Phone Headset Information Adjusting the FootstandAdjusting the Handset Rest Registering with TapsAudio Quality Subjective to the User Understanding Buttons and Hardware An Overview of Your PhoneDescription Options Web Pages Accessing Your UserUsing a Handset, Headset Using Mute,Understanding Feature Buttons and Menus, Understanding Touchscreen FeaturesDo this To choose aUnderstanding the Help System on Your Phone Understanding Feature Buttons and MenusShared Line, Understanding Feature AvailabilityUnderstanding Lines vs. Calls Icon Line or call state DescriptionIf you want to Then See Basic Call HandlingPlacing a Call-Basic Options For more informationCorporate PAB servicePlacing a Call-Additional Options Answer Answering a CallIf you want to Then For more information, see Answer orIf you want to Using Hold and ResumeEnding a Call Or EndCallSwitching Between Multiple Calls Using MuteViewing Multiple Calls Transferring Calls Choose Forward all calls Forwarding All Calls to Another NumberMeet-Me Conference Calls Making Conference CallsStandard Conference Calls Press ConfList Starting or Joining a Meet-Me Conference Call To the User Options Web Pages, Options web pages. See Subscribing to Phone Services,Advanced Call Handling Speed DialingPicking Up a Redirected Call on Your Phone Privacy Using a Shared LineRemote-in-Use Icon Sharing Call Information and BargingPress Private CBargeTips Storing and Retrieving Parked Calls Tracing Suspicious Calls Making and Receiving Secure CallsIf you Then Prioritizing Critical CallsUsing Cisco Extension Mobility Tip Logging Out of Hunt GroupsObtaining a Headset Using a Handset, Headset, and SpeakerphoneUsing AutoAnswer User Preferences Rings Using Phone SettingsCustomizing Rings and Message Indicators Choose Change the Ring Settings for your phoneCustomizing the Touchscreen Missed Calls, Placed Calls, or Received Calls Using Call Logs and DirectoriesUsing Call Logs Missed Calls , Placed Calls , or Received Calls Corporate Directory exact name can vary Using Corporate Directory on Your PhoneCustomizing Rings and Message Indicators, Accessing Voice MessagesTips for Navigating the User Options Pages Accessing Your User Options Web PagesProcedure Logging In to the User Options Web PagesSubscribing to Phone Services If you Then For more information Understanding Additional Configuration OptionsSubscribing to Phone Services Using a Shared Line,Advanced Call Handling Using Cisco Extension MobilitySee Using AutoAnswer, See Using Cisco Extension MobilityJoin fails Troubleshooting Your PhoneGeneral Troubleshooting Symptom ExplanationIf you are asked to Then Viewing Phone Administration DataUsing the Quality Reporting Tool Duration of Hardware Warranty Cisco One-Year Limited Hardware Warranty TermsTo Receive a Return Materials Authorization RMA Number Replacement, Repair, or Refund Policy for HardwareOL-10776-01 Index OL-10776-01 Page OL-10776-01 Taps OL-10776-01 Page USA
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