Cisco Systems 7970 Troubleshooting Your Phone, General Troubleshooting, Symptom Explanation

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Troubleshooting Your Phone

This section provides troubleshooting information for your Cisco Unified IP Phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator.

Symptom	Explanation
You cannot hear a dial	One or more of the following factors might apply:
tone or complete a call	• You must log into the Extension Mobility service.
	• You must log into the Extension Mobility service.
	• You must enter a client matter code or forced authorization code after
	dialing a number.
	• Your phone has time-of-dayrestrictions that prevent you from using
	some features during certain hours of the day.

The Settings button is	Your system administrator might have disabled		on your phone.
unresponsive

The phone screen	The touchscreen has gone into sleep mode to save power after a period of
appears blank	inactivity. Wake the touchscreen by pressing it, by lifting the handset, or by
	pressing any button, such as	. See Understanding Feature
	Buttons and Menus, page 21.

The softkey that you	One or more of the following factors might apply:
want to use does not	• You must press more to reveal additional softkeys.
appear	• You must press more to reveal additional softkeys.
appear

•You must change the line state (for example, go off-hook or have a connected call).

•Your phone is not configured to support the feature associated with that softkey.

Join fails	Join requires multiple selected calls. Be sure that you have selected at least
	one call in addition to the active call, which is selected automatically. Join
	also requires the selected calls to be on the same line. If necessary, transfer
	calls to one line before joining them.

Barge fails and results	You cannot barge an encrypted call if the phone you are using is not
in a fast busy tone	configured for encryption. When your barge attempt fails for this reason,
	your phone plays a fast busy tone.

56	OL-10776-01

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Contents Including License and Warranty Page Common Phone Tasks Button Icons Contents Using a Handset, Headset, and Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index OL-10776-01 Getting Started Using this GuideIf you want to Then Safety and Performance Information Finding Additional InformationWaarschuwing Belangrijke Veiligheidsinstructies Varoitus Tärkeitä TurvallisuusohjeitaWarnung Wichtige Sicherheitshinweise Avvertenza Importanti Istruzioni Sulla SicurezzaAviso Instruções Importantes DE Segurança Varning! Viktiga SäkerhetsanvisningarOL-10776-01 GEM Disse Anvisninger OL-10776-01 Page Regulations ActivityUsing an External Power Supply When connecting cablesPower Outage Accessibility Features Using External DevicesConnecting Your Phone Adjusting the Footstand Adjusting the Handset RestRegistering with Taps Headset InformationAudio Quality Subjective to the User An Overview of Your Phone Understanding Buttons and HardwareDescription Accessing Your User Using a Handset, HeadsetUsing Mute, Options Web PagesUnderstanding Touchscreen Features Understanding Feature Buttons and Menus,To choose a Do thisUnderstanding Feature Buttons and Menus Understanding the Help System on Your PhoneUnderstanding Feature Availability Understanding Lines vs. CallsIcon Line or call state Description Shared Line,Basic Call Handling Placing a Call-Basic OptionsFor more information If you want to Then SeePlacing a Call-Additional Options PAB serviceCorporate Answering a Call If you want to Then For more information, seeAnswer or AnswerUsing Hold and Resume Ending a CallOr EndCall If you want toUsing Mute Switching Between Multiple CallsViewing Multiple Calls Transferring Calls Forwarding All Calls to Another Number Choose Forward all callsStandard Conference Calls Making Conference CallsMeet-Me Conference Calls Press ConfList Starting or Joining a Meet-Me Conference Call Options web pages. See Subscribing to Phone Services, Advanced Call HandlingSpeed Dialing To the User Options Web Pages,Picking Up a Redirected Call on Your Phone Using a Shared Line Remote-in-Use IconSharing Call Information and Barging PrivacyCBarge Press PrivateTips Storing and Retrieving Parked Calls Making and Receiving Secure Calls Tracing Suspicious CallsPrioritizing Critical Calls If you ThenUsing Cisco Extension Mobility Logging Out of Hunt Groups TipUsing a Handset, Headset, and Speakerphone Obtaining a HeadsetUsing AutoAnswer Using Phone Settings Customizing Rings and Message IndicatorsChoose Change the Ring Settings for your phone User Preferences RingsCustomizing the Touchscreen Using Call Logs Using Call Logs and DirectoriesMissed Calls, Placed Calls, or Received Calls Missed Calls , Placed Calls , or Received Calls Using Corporate Directory on Your Phone Corporate Directory exact name can varyAccessing Voice Messages Customizing Rings and Message Indicators,Accessing Your User Options Web Pages ProcedureLogging In to the User Options Web Pages Tips for Navigating the User Options PagesSubscribing to Phone Services Understanding Additional Configuration Options Subscribing to Phone ServicesUsing a Shared Line, If you Then For more informationUsing Cisco Extension Mobility See Using AutoAnswer,See Using Cisco Extension Mobility Advanced Call HandlingTroubleshooting Your Phone General TroubleshootingSymptom Explanation Join failsUsing the Quality Reporting Tool Viewing Phone Administration DataIf you are asked to Then Cisco One-Year Limited Hardware Warranty Terms Duration of Hardware WarrantyReplacement, Repair, or Refund Policy for Hardware To Receive a Return Materials Authorization RMA NumberOL-10776-01 Index OL-10776-01 Page OL-10776-01 Taps OL-10776-01 Page USA

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