Cisco Systems 7970 warranty Prioritizing Critical Calls, If you Then

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Prioritizing Critical Calls

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

•Precedence indicates the priority associated with a call.

•Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.

If you...	Then...

Want to choose a priority (precedence)	Contact your system administrator for a list of
level for an outgoing call	corresponding precedence numbers for calls.

Want to make a priority (precedence)	Enter the MLPP access number (provided by your system
call	administrator) followed by the phone number.

Hear a special ring (faster than usual)	You are receiving a priority (precedence) call. An MLPP icon
or special call waiting tone	on your phone screen indicates the priority level of the call.

Want to view priority level of a call	Look for an MLPP icon on your phone screen:
	Priority call
	Medium priority (immediate) call
	High priority (flash) call
	Highest priority (flash override) or Executive
	Override call
	Higher priority calls are displayed at the top of your call list.
	If you do not see an MLPP icon, the priority level of the call
	is normal (routine).

Want to accept a higher-priority call	Answer the call as usual. If necessary, end an active call first.

Hear a continuous tone interrupting	You or the other party are receiving a call that must preempt
your call	the current call. Hang up immediately to allow the higher
	priority call to ring through.

Tips

•When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones.

•If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)

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Contents Including License and Warranty Page Common Phone Tasks Button Icons Contents Using a Handset, Headset, and Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index OL-10776-01 Getting Started Using this GuideIf you want to Then Finding Additional Information Safety and Performance InformationVaroitus Tärkeitä Turvallisuusohjeita Waarschuwing Belangrijke VeiligheidsinstructiesAvvertenza Importanti Istruzioni Sulla Sicurezza Warnung Wichtige SicherheitshinweiseVarning! Viktiga Säkerhetsanvisningar Aviso Instruções Importantes DE SegurançaOL-10776-01 GEM Disse Anvisninger OL-10776-01 Page Activity RegulationsUsing an External Power Supply When connecting cablesPower Outage Using External Devices Accessibility FeaturesConnecting Your Phone Adjusting the Handset Rest Adjusting the FootstandRegistering with Taps Headset InformationAudio Quality Subjective to the User Understanding Buttons and Hardware An Overview of Your PhoneDescription Using a Handset, Headset Accessing Your UserUsing Mute, Options Web PagesUnderstanding Feature Buttons and Menus, Understanding Touchscreen FeaturesDo this To choose aUnderstanding the Help System on Your Phone Understanding Feature Buttons and MenusUnderstanding Lines vs. Calls Understanding Feature AvailabilityIcon Line or call state Description Shared Line,Placing a Call-Basic Options Basic Call HandlingFor more information If you want to Then SeePlacing a Call-Additional Options PAB serviceCorporate If you want to Then For more information, see Answering a CallAnswer or AnswerEnding a Call Using Hold and ResumeOr EndCall If you want toSwitching Between Multiple Calls Using MuteViewing Multiple Calls Transferring Calls Choose Forward all calls Forwarding All Calls to Another NumberStandard Conference Calls Making Conference CallsMeet-Me Conference Calls Press ConfList Starting or Joining a Meet-Me Conference Call Advanced Call Handling Options web pages. See Subscribing to Phone Services,Speed Dialing To the User Options Web Pages,Picking Up a Redirected Call on Your Phone Remote-in-Use Icon Using a Shared LineSharing Call Information and Barging PrivacyPress Private CBargeTips Storing and Retrieving Parked Calls Tracing Suspicious Calls Making and Receiving Secure CallsIf you Then Prioritizing Critical CallsUsing Cisco Extension Mobility Tip Logging Out of Hunt GroupsObtaining a Headset Using a Handset, Headset, and SpeakerphoneUsing AutoAnswer Customizing Rings and Message Indicators Using Phone SettingsChoose Change the Ring Settings for your phone User Preferences RingsCustomizing the Touchscreen Using Call Logs Using Call Logs and DirectoriesMissed Calls, Placed Calls, or Received Calls Missed Calls , Placed Calls , or Received Calls Corporate Directory exact name can vary Using Corporate Directory on Your PhoneCustomizing Rings and Message Indicators, Accessing Voice MessagesProcedure Accessing Your User Options Web PagesLogging In to the User Options Web Pages Tips for Navigating the User Options PagesSubscribing to Phone Services Subscribing to Phone Services Understanding Additional Configuration OptionsUsing a Shared Line, If you Then For more informationSee Using AutoAnswer, Using Cisco Extension MobilitySee Using Cisco Extension Mobility Advanced Call HandlingGeneral Troubleshooting Troubleshooting Your PhoneSymptom Explanation Join failsUsing the Quality Reporting Tool Viewing Phone Administration DataIf you are asked to Then Duration of Hardware Warranty Cisco One-Year Limited Hardware Warranty TermsTo Receive a Return Materials Authorization RMA Number Replacement, Repair, or Refund Policy for HardwareOL-10776-01 Index OL-10776-01 Page OL-10776-01 Taps OL-10776-01 Page USA

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