Nortel Networks i2050 manual Communications Server configuration

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Chapter 2 Installing the i2050 Software Phone 19

Installing the Nortel Networks i2050 QoS Service using the Business Communications Manager

1Exit any programs that are running.

2Disable any anti-virus programs that are running.

3Launch your web browser.

4In the URL address field, type the Business Communications Manager IP address, including the port number 6800. For example: HTTP://10.10.10.1:6800

Note: You must include HTTP:// with the address and port number to access Unified Manager when you are using Internet Explorer as your browser.

5On the Unified Manager front page, click the Install Clients button.

6Click the i2050 Software Phone link.

7Click the Download Nortel Networks i2050 QoS Service button. A file download window appears.

8Select Save this program to disk and click the OK button. The SaveAs dialog appears.

9Choose a location to save this file to and click the Save button. The file begins downloading.

10When the file is finished downloading, click the Close button.

11Double-click on the i2050QoSService.exe file.

12Follow the instructions on the display to complete the installation.

The Nortel Networks i2050 QoS Service is configured to start automatically as a Windows service so no further configuration is required for it.

Communications Server configuration

After you have finished installing the i2050 Software Phone, you must configure the Communications Server to recognize and accept calls to and from the i2050 Software Phone. For information about how to configure your Communications Server, refer to the documentation that came with your Communications Server.

i2050 Software Phone Installation Guide

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Contents Part No. P0988431 Issue Nortel Networks I2050 Software Phone Installation GuideCopyright 2001 Nortel Networks Contents Chapter I2050 Software Phone interfaces Figures P0988431 Issue Nortel Networks Software License Agreement Nortel Networks Software License Agreement Preface Symbols used in this guideAcronyms Related publications How to get helpChapter Introduction Introduction Supported Operating Systems Chapter Installing the i2050 Software PhoneHardware and software requirements Minimum PC requirementsBox USB Audio KitOptional In-Use Indicator not provided with kit Installing the USB Audio HeadsetTo install using the i2050 Software Phone CD Installing the i2050 Software PhoneTo install using Business Communications Manager Double-click the i2050SoftwarePhone.exe file Additional installation steps for WindowsInstalling the Windows QoS Packet Scheduler Communications Server configuration Click Control Panel I2050 Configuration UtilitySelect the Obtain server address automatically option Communications ServerDepending upon its programming Select Sound DevicesRinging Speaker NetworkServer Type QoS Hardware ID Issues with your communications serverAdvanced Audio Listener IP Trace About Click Contents Accessing the i2050 Software Phone helpInstalling the i2050 Software Phone Application fails to install TroubleshootingChapter I2050 Software Phone interfaces Navigation keys Release Hold Trays Macros Directory Inbox Outbox Services Switch Right See FigureSwitch Left Quick Redial Callers Local See Figure Primary User InterfaceNumber Pad Line status icons Line labels from Up to 6 lines Local Directory Quick Access Tray Open Primary Interface Also double click System Tray InterfaceLines labels System Tray i2050 icon Local Directory Interface Directory interface Right click on the shortcut bar Select Insert Directory … Make a callStarting the i2050 Diagnostic Utility Chapter Nortel Networks i2050 Diagnostic UtilityStarting the i2050 Diagnostic Tool using the Start menu Starting the i2050 Diagnostic Tool using the command line Viewing the diagnostic informationAudio connection data Source Mute status of the audio stream Jitter SettingsThis is indicated by the comment Last Connection Status of the audio stream as opposed to the button statusCurrent User data Session dataSystem Data All Users PC Audio Buffer Computer Audio Buffer Audio Quality Slider Updating the diagnostic informationUpdating the diagnostic information manually Utility OutputPrinting the diagnostic information Saving the current diagnostic information to a fileChanging the printer settings Sending an email with the diagnostic informationOpening an existing diagnostic file Closing an existing diagnostic fileDisplaying or hiding the Toolbar Accessing the i2050 Diagnostic Utility helpDisplaying or hiding the Status Bar Support group Accessing additional informationExiting the i2050 Diagnostic Utility Between the PC and the TPS address