Nortel Networks manual Installing the i2050 Software Phone

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16Chapter 2 Installing the i2050 Software Phone

Installing the i2050 Software Phone

Note: If you have previously installed a version of the i2050 Software Phone, you must uninstall the old version (via Add/Remove Programs) before installing this version.

Note: Install the Nortel Networks USB Audio Kit before installing the i2050 Software Phone. By doing this you will be presented with the option of using the USB Audio Device during installation of the i2050 Software Phone.

There are two methods you can use to install the Software Phone. The installation method you use depends on the type of Communications Server you have.

•On a Business Communications Manager system, you download the installation wizard from the Business Communications Manager system and run the wizard from your computer.

•On all other Communications Servers, you run the installation wizard from the i2050 Software Phone CD.

To install using the i2050 Software Phone CD

1Exit any programs that are running.

2Disable any anti-virus programs that are running.

3Insert the i2050 Software Phone CD into the CD-ROM drive of your computer.

If the install wizard starts, go to step 6. If the install wizard does not start, go to step 4.

4Double click the My Computer icon and then double click the CD icon.

5Double click the Setup icon.

6Follow the instructions on the display to complete the installation.

7Run the i2050 Software Phone Configuration Tool to assign a server address and to configure audio peripherals.

You can access the i2050 Software Phone from the Start menu at Start>Programs>Nortel Network>i2050 Software Phone.

You can access the i2050 Software Phone Configuration Tool from the Windows Control Panel.

To install using Business Communications Manager

1Exit any programs that are running.

2Disable any anti-virus programs that are running.

3Launch your web browser.

P0988431 Issue 03

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Contents Nortel Networks I2050 Software Phone Installation Guide Part No. P0988431 IssueCopyright 2001 Nortel Networks Contents Chapter I2050 Software Phone interfaces Figures P0988431 Issue Nortel Networks Software License Agreement Nortel Networks Software License Agreement Preface Symbols used in this guideAcronyms How to get help Related publicationsChapter Introduction Introduction Chapter Installing the i2050 Software Phone Hardware and software requirementsMinimum PC requirements Supported Operating SystemsUSB Audio Kit BoxInstalling the USB Audio Headset Optional In-Use Indicator not provided with kitTo install using the i2050 Software Phone CD Installing the i2050 Software PhoneTo install using Business Communications Manager Additional installation steps for Windows Double-click the i2050SoftwarePhone.exe fileInstalling the Windows QoS Packet Scheduler Communications Server configuration I2050 Configuration Utility Click Control PanelCommunications Server Select the Obtain server address automatically optionSelect Sound Devices Ringing SpeakerNetwork Depending upon its programmingServer Type QoS Issues with your communications server Hardware IDAdvanced Audio Listener IP Trace About Accessing the i2050 Software Phone help Click ContentsInstalling the i2050 Software Phone Troubleshooting Application fails to installChapter I2050 Software Phone interfaces Directory Inbox Outbox Services Switch Right See Figure Switch Left Quick Redial Callers Local See FigurePrimary User Interface Navigation keys Release Hold Trays MacrosNumber Pad Line status icons Line labels from Up to 6 lines Local Directory Quick Access Tray Open Primary Interface Also double click System Tray InterfaceLines labels System Tray i2050 icon Local Directory Interface Directory interface Make a call Right click on the shortcut bar Select Insert Directory …Starting the i2050 Diagnostic Utility Chapter Nortel Networks i2050 Diagnostic UtilityStarting the i2050 Diagnostic Tool using the Start menu Starting the i2050 Diagnostic Tool using the command line Viewing the diagnostic informationAudio connection data Jitter Settings This is indicated by the comment Last ConnectionStatus of the audio stream as opposed to the button status Source Mute status of the audio streamSession data Current User dataSystem Data All Users Updating the diagnostic information Updating the diagnostic information manuallyUtility Output PC Audio Buffer Computer Audio Buffer Audio Quality SliderSaving the current diagnostic information to a file Printing the diagnostic informationSending an email with the diagnostic information Opening an existing diagnostic fileClosing an existing diagnostic file Changing the printer settingsDisplaying or hiding the Toolbar Accessing the i2050 Diagnostic Utility helpDisplaying or hiding the Status Bar Accessing additional information Exiting the i2050 Diagnostic UtilityBetween the PC and the TPS address Support group