Nortel Networks i2050 manual Server Type

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Chapter 2 Installing the i2050 Software Phone 23

Server Type

To select your server type:

1Select the option that matches the communications server you are using.

For example, select BCM if you are using a Business Communications Manager system.

2ACD agents should also select the Enable Symposium option.

i2050 Software Phone Installation Guide

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Contents Part No. P0988431 Issue Nortel Networks I2050 Software Phone Installation GuideCopyright 2001 Nortel Networks Contents Chapter I2050 Software Phone interfaces Figures P0988431 Issue Nortel Networks Software License Agreement Nortel Networks Software License Agreement Acronyms Symbols used in this guidePreface Related publications How to get helpChapter Introduction Introduction Supported Operating Systems Chapter Installing the i2050 Software PhoneHardware and software requirements Minimum PC requirementsBox USB Audio KitOptional In-Use Indicator not provided with kit Installing the USB Audio HeadsetTo install using Business Communications Manager Installing the i2050 Software PhoneTo install using the i2050 Software Phone CD Double-click the i2050SoftwarePhone.exe file Additional installation steps for WindowsInstalling the Windows QoS Packet Scheduler Communications Server configuration Click Control Panel I2050 Configuration UtilitySelect the Obtain server address automatically option Communications ServerDepending upon its programming Select Sound DevicesRinging Speaker NetworkServer Type QoS Hardware ID Issues with your communications serverAdvanced Audio Listener IP Trace About Click Contents Accessing the i2050 Software Phone helpInstalling the i2050 Software Phone Application fails to install TroubleshootingChapter I2050 Software Phone interfaces Navigation keys Release Hold Trays Macros Directory Inbox Outbox Services Switch Right See FigureSwitch Left Quick Redial Callers Local See Figure Primary User InterfaceNumber Pad Line status icons Line labels from Up to 6 lines Local Directory Quick Access Tray Lines labels System Tray InterfaceOpen Primary Interface Also double click System Tray i2050 icon Local Directory Interface Directory interface Right click on the shortcut bar Select Insert Directory … Make a callStarting the i2050 Diagnostic Tool using the Start menu Chapter Nortel Networks i2050 Diagnostic UtilityStarting the i2050 Diagnostic Utility Audio connection data Viewing the diagnostic informationStarting the i2050 Diagnostic Tool using the command line Source Mute status of the audio stream Jitter SettingsThis is indicated by the comment Last Connection Status of the audio stream as opposed to the button statusCurrent User data Session dataSystem Data All Users PC Audio Buffer Computer Audio Buffer Audio Quality Slider Updating the diagnostic informationUpdating the diagnostic information manually Utility OutputPrinting the diagnostic information Saving the current diagnostic information to a fileChanging the printer settings Sending an email with the diagnostic informationOpening an existing diagnostic file Closing an existing diagnostic fileDisplaying or hiding the Status Bar Accessing the i2050 Diagnostic Utility helpDisplaying or hiding the Toolbar Support group Accessing additional informationExiting the i2050 Diagnostic Utility Between the PC and the TPS address